Open to opportunities

Gerardo Garcia

@gerardogarcia

Message

Detail-oriented account manager with extensive customer service experience.

United States

Message

What I'm looking for

I am seeking a role that values client relationships and offers opportunities for growth.

I am a detail-oriented account manager with extensive experience in telephone customer service and sales. My career has been marked by a commitment to excellence, where I have successfully managed client accounts and ensured high levels of client satisfaction. My ability to work well under pressure, combined with my organizational skills, has allowed me to meet deadlines consistently while maintaining meticulous records and documentation.

In my previous role as an Account Manager at The James Street Group, I facilitated communication with clients regarding sensitive financial transactions and collaborated with internal teams to provide seamless client services. My experience as a Service Coordinator at Workforce Solutions further honed my skills in case management and client assessments, ensuring that I could effectively direct clients to the appropriate resources. I am also bilingual in Spanish and English, which enhances my ability to connect with a diverse clientele.

Experience

Work history, roles, and key accomplishments

Account Manager

The James Street Group

Oct 2022 - May 2024 (1 year 7 months)

Oversaw the management of client accounts, ensuring proper documentation and accuracy. Facilitated communication with clients regarding sensitive financial transactions and maintained meticulous records of case notes and client interactions.

Client Management Documentation Communication Team Collaboration Problem Solving Time Management

Service Coordinator

Workforce Solutions

Oct 2019 - Oct 2022 (2 years 11 months)

Directed clients to appropriate resources, managed data entry for client demographics, and conducted assessments to identify client needs. Ensured confidentiality and security of client information per HIPAA guidelines.

Resource Management Data Entry HIPAA Communication Problem Solving Time Management

Sales Associate

Dillard’s

Jul 2019 - Oct 2019 (3 months)

Ensured high level of customer satisfaction through excellent sales service. Assisted customers with their needs, processed POS purchases, and maintained the presentation of assigned areas.

Customer Service Sales Product Knowledge Communication Problem Solving Time Management

Retail Banker

Woodforest National Bank

Jan 2017 - Oct 2018 (1 year 9 months)

Generated new business by assisting clients with opening and closing accounts. Maintained professional relationships and followed banking regulations while ensuring confidentiality of client information.

Account Management Customer Service Banking Regulations Relationship Building Confidentiality Problem Solving Communication Time Management

Serviceman

United States Airforce

Aug 2015 - Aug 2015 (0 months)

Maintained readiness to respond to emergencies, prioritizing safety and operational efficiency. Developed skills in problem-solving, teamwork, and crisis management in high-pressure situations.

Problem Solving Teamwork Crisis Management Communication Leadership

Education

Degrees, certifications, and relevant coursework

University of Texas Pan American

Bachelor of Science, Rehabilitation

2007 - 2011

Graduated with a Bachelor of Science in Rehabilitation, focusing on the principles and practices of rehabilitation services to support individuals with disabilities.