AKaquil king
@aquilking
Dedicated professional with expertise in healthcare administration and legal processes.
United StatesWhat I'm looking for
I am a dedicated and accomplished professional with a Master’s in Health Care Administration and certifications in Computer Technology and Project Management. My career has been marked by a commitment to excellence in legal administration, healthcare operations, and customer service. I have a proven ability to manage complex processes, ensure compliance, and provide exceptional service in high-stakes environments.
Currently, I serve as a Legal Administrative Specialist at the Department of Veteran Affairs, where I communicate with the public to provide information on VA benefits and rights. My role involves preparing legal documents, monitoring program outcomes, and implementing improvements to maintain quality standards. I pride myself on my strong communication, problem-solving, and interpersonal skills, which have been instrumental in my success across various roles in healthcare and customer service.
Experience
Work history, roles, and key accomplishments
Legal Administrative Specialist
Department Of Veteran Affairs
Aug 2023 - Present (1 year 9 months)
Communicated with the public via phone, email, video, and chat to provide information on VA benefits and rights. Initiated inquiries to resolve delays and errors in claims and appeals. Prepared and formatted legal documents, including pleadings, briefs, motions, and contracts.
Transporter
Houston Healthcare
May 2016 - Oct 2024 (8 years 5 months)
Collaborated with registered nurses, physicians, and hospital staff regarding patient medical needs, transport logistics, and point-of-contact locations. Answered and transferred incoming telephone calls; distributed messages across various hospital departments. Maintained strict adherence to HIPAA guidelines to ensure patient confidentiality and privacy.
Customer Service Associate
Robins AFB Commissary
Nov 2021 - Aug 2023 (1 year 9 months)
Performed regular quality checks to ensure shelves were fully stocked and products readily available to customers. Responded to customer inquiries by reviewing previous interactions and delivering accurate, timely information. Greeted, assisted, and served over 100 customers daily, verifying military, dependent, and government identification for authorized purchases.
Activities Assistant
Summerhill Senior Living Community
Dec 2020 - Nov 2021 (11 months)
Planned and facilitated engaging daily, weekly, and monthly events to promote socialization, relaxation, and recreational activity among residents. Processed incoming mail and routed correspondence to appropriate departments for timely review and action. Developed and implemented inclusive activities tailored to residents with special needs or disabilities.
Customer Service Associate
Lowes
Aug 2009 - Jun 2016 (6 years 10 months)
Processed numerous cash and credit transactions daily using the company’s computerized point-of-sale (POS) system. Greeted customers professionally upon entry and introduced new promotional items to drive sales. Handled daily customer returns, processed refunds, and offered alternative solutions to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Purdue University Global
Master of Health Care Administration, Health Care Administration
Grade: 3.4 GPA
Activities and societies: Alpha Alpha Alpha Honor Society
Completed a Master's degree program focusing on healthcare administration. Achieved Dean's List recognition with a 3.4 GPA and was a member of the Alpha Alpha Alpha Honor Society.
Purdue University Global
Bachelor of Science, Healthcare Administration
Grade: 3.0 GPA
Earned a Bachelor of Science degree in Healthcare Administration. Recognized on the Dean's List with a 3.0 GPA.
Ultimate Medical Academy
Associate of Science, Healthcare Management
Grade: 3.0 GPA
Obtained an Associate of Science degree in Healthcare Management. Achieved Dean's List status with a 3.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Interested in hiring aquil?
You can contact aquil and 90k+ other talented remote workers on Himalayas.
Message aquilFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
