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@shaneikaholman
Diligent and exceptionally hard working professional
As a highly organized and detail-oriented administrative professional, I have a proven track record of delivering superb customer service and maintaining office operations with ease. With experience in fast-paced environments and diverse populations, I excel in working independently and as a team member. My expertise in Microsoft Office, job-specific databases, and virtual software has enabled me to efficiently manage records, documents, and data entry.
Throughout my career, I have demonstrated exceptional administrative skills, including knowledge of automated management systems, document retrieval, and data entry. I am well-versed in HIPAA regulations and have worked with confidential information, ensuring accuracy and discretion.
With a strong background in customer service, I have successfully resolved customer complaints and provided assistance and support through various channels. I am a quick learner, and my ability to adapt to new systems and processes has allowed me to thrive in dynamic environments.
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Work history, roles, and key accomplishments
Virginia State Police
Mar 2023 - Present (2 years 8 months)
Maintained office operations, delivered superb customer service, and worked with automated management systems, including document retrieval and data entry.
Maximus Healthcare
Feb 2020 - Feb 2022 (2 years)
Processed MEDICAID Applications, determined eligibility, and managed client case files in a secured online database.
USAA
Jan 2020 - Feb 2020 (1 month)
Provided customer service, answered questions, and resolved customer complaints about premium costs and policy changes.
Degrees, certifications, and relevant coursework
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