shaneika holman
@shaneikaholman
Diligent and exceptionally hard working professional
What I'm looking for
As a highly organized and detail-oriented administrative professional, I have a proven track record of delivering superb customer service and maintaining office operations with ease. With experience in fast-paced environments and diverse populations, I excel in working independently and as a team member. My expertise in Microsoft Office, job-specific databases, and virtual software has enabled me to efficiently manage records, documents, and data entry.
Throughout my career, I have demonstrated exceptional administrative skills, including knowledge of automated management systems, document retrieval, and data entry. I am well-versed in HIPAA regulations and have worked with confidential information, ensuring accuracy and discretion.
With a strong background in customer service, I have successfully resolved customer complaints and provided assistance and support through various channels. I am a quick learner, and my ability to adapt to new systems and processes has allowed me to thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Administrative and Office Specialist II (CNA)
Virginia State Police
Mar 2023 - Present (2 years 3 months)
Maintained office operations, delivered superb customer service, and worked with automated management systems, including document retrieval and data entry.
Sr. Eligibility Specialist
Maximus Healthcare
Feb 2020 - Feb 2022 (2 years)
Processed MEDICAID Applications, determined eligibility, and managed client case files in a secured online database.
Customer Service Representative
USAA
Jan 2020 - Feb 2020 (1 month)
Provided customer service, answered questions, and resolved customer complaints about premium costs and policy changes.
Education
Degrees, certifications, and relevant coursework
shaneika hasn't added their education
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