Rachel Emery

As a Program Analyst, I provide user support and training for various healthcare technology programs across multiple medical centers. I assist in implementing modernized systems, maintain vendor databases, troubleshoot technical issues, and coordinate resources while managing project deliverables and deadlines.

In my role as Office Manager and HR Assistant, I provided administrative support, managed HR processes, organized confidential records, coordinated interviews, and planned events. I also ensured timely procurement of supplies and maintained department inventory.

As Lead Medical Support Assistant, I coordinated patient appointments and provided education on cardiology procedures. I ensured compliance with scheduling policies and managed medical record requests in accordance with HIPAA regulations.

In this role, I tracked and compiled data for Anesthesia and Radiology Services, managed procurement processes, and improved departmental organization. I also arranged travel for medical staff and ensured the accuracy of physician pay spreadsheets.

As a Medical Support Assistant, I scheduled appointments, verified patient information, and provided technical assistance to veterans. I ensured timely processing of healthcare applications and resolved customer concerns effectively.

MBA in Healthcare Management focusing on the integration of management principles with healthcare practices to improve patient care and operational efficiency.

Bachelor of Science in Health Information Management, emphasizing the management of patient health information and medical records, ensuring compliance with regulations.

Associate of Arts in Liberal Arts, providing a broad foundation in various disciplines to enhance critical thinking and communication skills.

Certificate in Healthcare Data Analytics, focusing on the analysis of healthcare data to improve decision-making and patient outcomes.