Open to opportunities

Tamika Kennedy

@tamikakennedy

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Hardworking management analyst with over 10 years of experience.

United States

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What I'm looking for

I am seeking a fulfilling position that offers growth opportunities and allows me to utilize my skills and experience.

As a dedicated management analyst with over 10 years of experience, I have honed my skills in administrative support, team leadership, and client relations. My journey has taken me through various roles, including my current position at the National Acquisition Center, where I analyze and improve management processes, ensuring high-quality standards and customer service. I thrive in collaborative environments and am passionate about enhancing organizational success.

Throughout my career, I have demonstrated a strong ability to train and support new employees, manage patient care processes, and conduct management audits. My experience at the Department of Veteran Affairs has equipped me with the skills to handle complex scheduling and data analysis tasks, ensuring that patient needs are met efficiently. I am committed to continuous improvement and look forward to leveraging my expertise to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Management Analyst

Current

National Acquisition Center

Mar 2024 - Present (1 year 6 months)

Analyzed and reviewed documents, procedures, controls, files, directives, forms, and record control. Conducted management audits, providing analysis and recommending improvements to report processes.

Document Analysis Report Improvement Meeting Coordination Information Technology Management Data Tracking Compliance Reporting Customer Service

Lead Medical Support Assistant

Department of Veteran Affairs

Aug 2022 - Present (3 years 1 month)

Provided educational sessions to train new employees in clerical processes and scheduled patient appointments, consultations, and pre-appointment clinical requirements. Monitored clinic access to care and ensured insurance collection.

Scheduling Insurance Verification Data Analysis Customer Service Electronic Health Records

Advance Medical Support Assistant

Department of Veteran Affairs

Jun 2015 - Present (10 years 3 months)

Assisted staff with various clerical duties in outpatient clinics, working with patient care teams to manage and support VA Healthcare. Served as a coordinator for incoming telephone calls, scheduling new and established patient appointments.

Clerical Patient Care Coordination Electronic Health Records (CPRS)Scheduling Consult Tracking Team Collaboration Workflow Management Customer Service Data Entry

Office Assistant/Scheduling Manager

Medical Professionals

Oct 2013 - Present (11 years 11 months)

Collaborated with team members on special projects and events, delivering exceptional service to patients. Oversaw and maintained daily administrative operations to enhance an efficient office environment.

Collaboration Customer Service Data Entry Communication Administration Multi Line Phone Systems Human Resources

Telecommunications/Customer Service

Blue Valley Marketing, Inc.

Jan 2013 - Present (12 years 8 months)

Delivered exceptional service by greeting and serving customers in a timely and friendly manner. Communicated with various businesses and performed data entry tasks.

Customer Service Telecommunications Data Entry Client Relations

Consultant

Austin Chamber of Commerce

Jan 2012 - Present (13 years 8 months)

Performed small business surveys in the Austin area and completed relevant reports. Collaborated with other team members on special projects and events.

Small Business Surveys Team Collaboration Project Management Data Collection

Administrative Support

CPS – Office of Teaching and Learning

Aug 2008 - Present (17 years 1 month)

Maintained front office operations, including a high-volume phone system and daily direct/indirect relations. Managed employee attendance, processed invoices, and updated budgets.

Budget Management Communication Meeting Coordination Calendar Management

Intern

VA Medical Hospital – Medical Services

Aug 2007 - Present (18 years 1 month)

Assisted with payroll preparation, billing, and inventory management. Scheduled and followed up with patients for appointments and organized diabetic classes and other services.

Class organization Billing Inventory Management Scheduling Class Organization Calendar Management

Education

Degrees, certifications, and relevant coursework

Langston University

Bachelor of Science, Health Administration

Completed a Bachelor of Science in Health Administration. The curriculum provided a comprehensive understanding of healthcare systems and management principles.