Mary J

Prepared legal documents for divorce, bankruptcy, child support modification, immigration, and taxes. Managed court calendar scheduling and tracked deadlines to ensure efficient operations. Cultivated client relationships through professional communications during meetings and calls.

Facilitated health benefits discussions for Home Depot employees across various departments. Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business. Managed high-stress situations, maintaining professionalism while effectively resolving conflicts.

Dispensed patient medication and discussed copays to ensure clear understanding, resolving complex medication issues through effective problem-solving strategies. Reduced repair costs by sourcing alternative components and negotiating favorable pricing with suppliers. Maintained accurate inventory records for specialty tools and parts, streamlining replenishment processes.

Welcomed guests at front desk, creating a friendly atmosphere during check-in process and maintaining an organized front office. Operated multi-line phone system, transferring callers efficiently to appropriate departments. Accurately collected room deposits, fees, and payments with meticulous attention to detail.

Oversaw guest and employee satisfaction, consistently exceeding financial targets and maintaining a positive cost management index for kitchen and store operations. Utilized budget analysis to achieve financial objectives effectively. Increased customer satisfaction by managing food and beverage orders efficiently.

Completed an Associate of Arts degree with a focus on Communications. The program provided foundational knowledge in communication principles and practices.