Pam Ferreira

Provided customer service to residents and drafted correspondence while maintaining organized filing systems. Managed work orders and recertifications with secure documentation handling to ensure accuracy and confidentiality in resident records.

Reviewed charts for accuracy and completeness and scanned, indexed, and organized records in EMR/EHR systems. Ensured proper patient identification and maintained HIPAA compliance while handling sensitive information and monitoring incoming documentation.

Managed confidential case files and prepared documentation for hearings, including scanning, indexing, and organizing medical records in EMR systems. Coordinated schedules with physicians, nurses, and legal representatives and generated progress reports while maintaining accuracy and compliance in documentation processes.