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Apurva Mandalia

@apurvamandalia

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E-commerce Operations Specialist at COMMERCE PUNDIT managing marketplace orders, fulfillment, refunds, and claims.

India

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At COMMERCE PUNDIT, I manage day-to-day e-commerce operations, including order processing, fulfillment, refunds, claims, shipments, and vendor coordination. I work across Amazon, SPS, Wayfair, MarketTime, and other marketplace and order-management environments.

At PATTERNS LLC, I handled e-commerce operations and worked on order-management and invoicing projects using Konnective, Acumatica ERP, and QuickBooks. I also worked on WordPress projects, including DocMgmt.co and lakelifeswag.com, and led teams of four across multiple projects.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Specialist

Current

Commerce Pundit

Sep 2025 - Present (1 year 1 month)

Manage day-to-day e-commerce operations including order processing, fulfillment, refunds, claims, shipments, containers, and vendor coordination. Work across Amazon, SPS, Wayfair, MarketTime, Rue La La, and other marketplace/order-management environments.

E Commerce Operations Order Management Fulfillment Refunds Claims Vendor coordination Amazon Seller Central SPS Wayfair Markettime Rue La La Quickbooks Magento Outlook Gmail Freshdesk UPS USPS FedEx

WordPress Developer & E-Commerce Executive

Patterns LLC

Nov 2022 - Aug 2025 (2 years 9 months)

Handled e-commerce operations, client communication, order processing, problem solving, email marketing, data scraping, and website-related activities. Led teams of four across multiple projects involving order management, address verification, invoicing, purchasing, sales orders, and proof confirmation.

E Commerce Operations Client Communication Order Processing Problem Solving Email Marketing Data Scraping WordPress ShipStation Konnektive Acumatica Quickbooks Google Shopify

Software Sales & Support

Marg ERP

Jan 2022 - Jul 2022 (6 months)

Provided software support while handling sales activities and client interactions. Supported customers in resolving software-related issues and developed client-facing sales skills.

Software support Sales Client Interaction Problem Solving Client Communication

Support Executive

Shri Narayan Infotech

Mar 2021 - Sep 2021 (6 months)

Provided software support and handled day-to-day client interactions. Developed customer communication, issue-resolution, and support skills in a client-facing environment.

Software support Client Interaction Client Communication Issue Resolution Support