safwan kazi

I’m a results-driven Customer Support & Operations Specialist with over two years of experience optimizing e-commerce marketplaces and delivering high-quality remote support. I focus on clear communication, fast issue resolution, and operational accuracy in fast-paced, remote environments.

In my current role as an Operations & Marketplace Specialist (US LLC, Remote), I streamline high-volume customer and supplier inquiries about orders, inventory availability, and daily marketplace operations. I resolve critical order discrepancies by coordinating directly with suppliers, monitor and analyze marketplace performance metrics, and collaborate with cross-functional teams to troubleshoot complex systemic issues.

Before that, as an E-commerce Store Specialist (Freelance, Remote), I managed end-to-end email and integrated messaging support, oversaw order processing and catalog optimization, and kept product listings accurate. I also handled escalated customer grievances professionally and maintained 100% data integrity across administrative and customer information databases.