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Kunal Arora

@kunalar

Customer Support and E-commerce Operations professional with 3+ years of experience in customer query resolution, order management, operations.

India

Message

What I'm looking for

I'm looking for a remote Customer Success, Customer Support, Account Management, or E-commerce Operations role where I can improve customer experiences, resolve order issues, and manage marketplace operations.

Customer Support & E-commerce Operations professional with 3+ years of experience in customer query resolution, order management, e-commerce operations, marketplace support and customer experience. Experienced in handling customer concerns, order and delivery issues, post-order support, account operations and coordination across multiple e-commerce platforms including Amazon, Flipkart, Myntra, Meesho and Shopify.

Strong working knowledge of email/customer communication, Excel, VLOOKUP, Pivot Tables, Amazon Seller Central and marketplace tools. I am currently looking for a remote opportunity in Email Support, Chat Support, Customer Support or Customer Success where I can use my communication, problem-solving and e-commerce experience to deliver a strong customer experience.

Experience

Work history, roles, and key accomplishments

Sr. Operations Executive

DigiCollections (DigiGrove Digital Pvt. Ltd.)

Feb 2025 - Dec 2025 (10 months)

Managed end-to-end order operations across multiple marketplace channels, ensuring accuracy and on-time dispatch. Oversaw six Amazon US Seller Central panels, optimized listings, tracked inventory, and resolved fulfilment issues.