Mohammed Imran
@mohammedimran8
I resolve seller escalations and improve high-volume e-commerce operations.
IndiaWhat I'm looking for
At Amazon, I resolve seller account and operational issues, manage escalations, and serve as a team POC for process updates and daily priorities. I maintain approximately 97.5% performance while handling around 220 cases per 5-day cycle.
I've supported 50+ new hires, contributed to 20+ special and escalated projects, and coordinated with cross-functional stakeholders. My 15+ years across e-commerce, banking, NBFC, and branch operations also include MIS reporting, SAP processing, reconciliation, and process adherence.
Experience
Work history, roles, and key accomplishments
Serve as a team Point of Contact (POC) during huddles, sharing business updates and clarifying process changes. Investigate and resolve seller account and operational issues while maintaining high quality and seller experience.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Business Administration, Finance and HR
Pursued an MBA with a focus on Finance and HR.
Osmania University
Bachelor of Science, Science
Completed a Bachelor of Science degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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