Pradumn Singh

Processed wireless device and service orders for customers using online vendor portals. Researched and resolved basic product, service, and support issues by engaging vendor support resources. Monitored order statuses, maintained tracking information, and provided help desk support while meeting SLA targets.

Corrected Amazon homepage cataloging errors related to product size, color, spelling, and images. Optimized planning, production, inventory control, and warehousing processes, handling products with packaging and damaged goods. Resolved issues such as damaged, defective, wrong, and misleading items, while also mentoring new joiners.

Collaborated with cross-functional teams to develop and deliver high-profile, multi-channel digital campaigns. Utilized SEO, SEM, Adobe, and Google Analytics to enhance campaign performance evaluation. Promoted company AR and PR on social media platforms and closely monitored digital marketing trends.

Provided exceptionally high levels of customer service via live chat, email, and phone calls. Resolved customer queries promptly using de-escalation techniques. Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.

Focused on advanced concepts in logistics and supply chain management. Developed strategic problem-solving skills for optimizing global supply networks.

Studied German language, literature, and culture. Gained proficiency in linguistic analysis and cross-cultural communication.

Completed a diploma program in multilingual office automation. Acquired skills in office software and administrative processes.