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Ashutosh Singh

@ashutoshsingh23

Customer Contact Comms Associate at Accenture supporting premium beauty brands; resolves customer orders, returns, and account inquiries.

India

Message

At Accenture Solutions Pvt. Ltd., I support customers of international premium beauty brands through email and chat. I use Salesforce and Shopify to investigate accounts and handle order, return, refund, exchange, and replacement requests.

At Sonnenkraft Solutions LLP, I supported Walmart Marketplace sellers with catalog, inventory, pricing, and order operations. Earlier, at Majorel India Pvt. Ltd., I supported Amazon customers and was promoted to Temporary Subject Matter Expert, mentoring 25–30 team members on Amazon processes and customer handling.

Experience

Work history, roles, and key accomplishments

Current

Customer Contact Comms Associate

Current

Accenture Solutions Pvt. Ltd.

Feb 2026 - Present (8 months)

Managed customer support for international premium beauty brands through email and chat, assisting with product recommendations, orders, returns, and account inquiries. Utilized Salesforce and Shopify to investigate accounts, process requests, and ensure accurate documentation.

Salesforce Shopify Customer Satisfaction CRM Tools Communication Skills Problem Solving

E-commerce Operations Associate

Sonnenkraft Solutions LLP

Aug 2021 - Dec 2025 (4 years 4 months)

Provided operational support to Walmart Marketplace sellers, resolving account, catalog, order, inventory, and technical queries via call and email. Utilized Salesforce, Jira, and Freshdesk to log and resolve support tickets, ensuring compliance and efficiency.

Salesforce Jira Freshdesk CRM Tools Ecommerce Order Management Inventory Management Customer Satisfaction

Customer Service Executive

Majorel India Pvt. Ltd.

Jun 2019 - Apr 2020 (10 months)

Delivered customer support for Amazon customers via voice, resolving order, delivery, payment, and account inquiries. Utilized CRM systems to document interactions and escalate issues, maintaining high quality and customer satisfaction.

CRM Tools Customer Satisfaction Communication Skills Problem Solving