Open to opportunities

April Dinatale

@aprildinatale

Message

Dedicated customer service professional with a passion for problem-solving.

United States

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What I'm looking for

I seek a role that allows me to leverage my skills while learning new ones.

I am a dedicated customer service professional with over six years of experience in various roles, including Lead Account Specialist at Discover Financial Services. My journey has equipped me with the skills to provide personalized support to customers, resolve complex issues, and collaborate effectively with cross-functional teams. I thrive in environments where I can utilize my current skills while also learning new ones to contribute to the success of the organization.

Throughout my career, I have consistently maintained high customer satisfaction scores and conversion rates. My experience ranges from assisting customers with tax-related inquiries at Concentrix to helping brides find their dream wedding attire at David's Bridal. I take pride in my ability to build strong relationships with customers and ensure their needs are met, which has been a key factor in my success in customer service roles.

Experience

Work history, roles, and key accomplishments

Lead Account Specialist

Discover Financial Services

May 2021 - Jul 2025 (4 years 2 months)

Provided personalized support to customers, addressing inquiries, resolving issues, and offering product recommendations. Collaborated with cross-functional teams to resolve complex customer problems, escalating issues when necessary.

Customer Support Product Recommendations Cross Functional Collaboration Account Management

Telephone Operator

Wray Ford

Jul 2009 - Feb 2010 (7 months)

Answered and operated a multi-line telephone system. Performed light clerical duties to assist the title clerk and upper administration.

Multi Line Phone Systems Clerical Administrative Support Data Entry

Wedding Consultant

Wray Ford

Jul 2009 - Feb 2010 (7 months)

Assisted in helping brides, family and friends find their wedding attire. Kept in touch with current customers to see how their planning was going and if they had not purchased their bridal attire, informed them of current or upcoming sales.

Sales Customer Relationship Management Event Planning Product Knowledge

Wedding Consultant

David's Bridal

Dec 2006 - Jan 2009 (2 years 1 month)

Worked with brides to help them find their dream dress, for their big day. Along with the dress I also sold the accessories that went with their dress such as veils, shoes, and jewelry.

Bridal Consulting Sales Customer Service Merchandising Inventory Management

Cashier/Customer Service Associate

Lowe's Home Improvement

Oct 2004 - Sep 2006 (1 year 11 months)

Mainly I ran a register, running cash, check, and credit card transactions. I worked the customer service desk, which included the same skills but also running credit card applications, performing returns, and answering a multi-line telephone system.

Customer Service Returns Processing Multi Line Phone Systems Credit Applications