Open to opportunities

Brittany Young

@brittanyyoung

Message

Customer Experience & Account Specialist focused on resolving escalations and exceeding performance goals.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage accounts, resolve escalations, and drive sales/upselling in a high-volume environment—using my call-center and banking experience to exceed performance goals.

I’m a customer-focused professional with 10+ years of experience in high-volume call center, banking, and sales environments. I’m skilled in conflict resolution, account management, and delivering a positive customer experience under pressure.

In my most recent customer service roles, I handled high-volume inbound and outbound calls, navigated multiple systems to manage accounts, and efficiently resolved customer issues. I also met and exceeded monthly performance goals while maintaining professionalism throughout escalations.

Across Verizon and TD Bank, I supported customers with billing, account, and service concerns, while building relationships and maintaining accuracy with financial information. I’m comfortable de-escalating complex situations and upselling based on customer needs.

I also bring service-industry experience as a nail technician, where I built and maintained a loyal client base through personalized service. I manage scheduling, payments, and communication with a focus on repeat business and a smooth, well-organized customer experience.

Experience

Work history, roles, and key accomplishments

Current

Nail Technician

Current

So Fetch Nails

Nov 2021 - Present (4 years 8 months)

Built and maintained a loyal client base by managing scheduling, payments, and customer communication. Delivered personalized services that generated repeat business.

Client Relationship Management Scheduling Payments Customer Communications Personalized Services Customer Retention Problem Solving

Customer Service Representative

Aerotek

May 2020 - Nov 2020 (6 months)

Handled high-volume inbound and outbound calls for product and service inquiries, resolving customer issues while maintaining a positive experience. Met and exceeded monthly performance goals and managed customer accounts across multiple systems.

Customer Service Call Center Operations Inbound Calls Outbound Calling Issue Resolution Performance Goals Account Management Communication Problem Solving Conflict Resolution

Customer Service & Sales Representative

Verizon

Jul 2014 - Apr 2015 (9 months)

Managed high call volume while assisting customers with billing, account, and service concerns. Upsold products and services based on customer needs and de-escalated complex issues.

Customer Service Call Center Operations Billing Support Account Management Sales Upselling De escalation Communication Conflict Resolution Problem Solving Microsoft Office

Banking Specialist

TD Bank

Mar 2013 - Jun 2014 (1 year 3 months)

Assisted customers with account inquiries and transactions, building relationships and meeting sales goals. Maintained accuracy with financial information and delivered reliable support.

Customer Service Banking Support Transaction Support Sales Goals Relationship Building Accuracy Communication Problem Solving Microsoft Office

Sales Associate

Charter Communications

Apr 2012 - Feb 2013 (10 months)

Assisted customers with services and products, meeting sales quotas while processing orders accurately. Maintained organized, high-quality customer support in a call-driven environment.

Customer Service Sales Order Processing Quota Achievement Communication Accuracy Problem Solving Microsoft Office

Customer Service & Catering Sales

The Iron Skillet

Jan 2009 - Jan 2012 (3 years)

Managed catering orders and coordinated event scheduling while providing excellent customer service in a fast-paced environment. Assisted with team operations and maintained an organized workflow.