Gianna Richmond

Managed inbound customer calls, chats, SMS, and emails, maintaining a calm and friendly demeanor in high-stress situations while adhering to company policies. Assisted customers with product inquiries, orders, and returns, ensuring timely and accurate responses.

Assisted clients with setting up and managing retirement accounts, including 401(k)s and IRAs, and provided guidance on retirement planning to help clients achieve savings goals. Processed client requests for plan changes, beneficiary designations, and fund allocations, while also training new team members on customer service best practices.

Managed front desk operations, including answering phones, booking appointments, and handling customer inquiries, ensuring a smooth check-in and check-out process. Assisted clients with product selections and suggested additional services, contributing to increased average revenue per customer.

Assisted customers in selecting bridal gowns and accessories, providing product knowledge on fabric options, trends, and care instructions. Managed bridal fittings, scheduled follow-up appointments, and handled cash register transactions, returns, and inventory.

Provided expert product recommendations and support to licensed professionals and retail clients, leveraging in-depth knowledge of haircare, skincare, and salon equipment. Utilized a professional cosmetologist license to educate customers on product usage and industry trends, while maintaining organized product displays.