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Jilliane Benaso

@jillianebenaso

Remote EA & Operations Pro with 4+ yrs US real estate experience. Specializing in CRMs, transaction coordination, SOPs, & seamless support.

Philippines

Message

Results-driven Virtual Executive Assistant, Transaction Coordinator, and Property Manager with over 4 years of specialized remote experience supporting high-performing U.S. real estate operations across Ohio, California, Texas, and Georgia. Proven track record in streamlining complex administrative workflows, overseeing residential housing portfolios, driving lead generation and acquisitions, and optimizing tenant relations. Adept at leveraging advanced property management platforms and AI-driven productivity tooling to maximize operational efficiency and portfolio profitability.

Experience

Work history, roles, and key accomplishments

Executive Assistant & Operations Specialist

My Peaceful Stay

Sep 2023 - Jan 2026 (2 years 4 months)

Converted inbound calls and inquiries into confirmed bookings for a 25-unit portfolio, managed multi-channel listings and pricing, drafted lease agreements, and coordinated vendors and guest issues. Documented owner-held processes into SOPs using Claude AI.

Airbnb VRBO B Com Pricelabs PMS Claude AI SOP Development Vendor coordination Guest Relations Lease Agreements Compliance Audits

Listings & Transactions Coordinator

Century 21 Results

Jan 2023 - Mar 2024 (1 year 2 months)

Supported agents' sales pipeline from listing onboarding through closing, managing under-contract files in SkySlope and Dotloop and listings in GeorgiaMLS and FlexMLS. Tracked contractual deadlines and coordinated with escrow, title, lender, and vendor communications.

SkySlope Dotloop GeorgiaMLS FlexMLS Contract Management Deadline Tracking Escrow Coordination Title Coordination Lender Coordination Vendor coordination

Executive Assistant – Brokerage

RE/MAX One Hundred

Jan 2022 - Jan 2024 (2 years)

Provided executive-level administrative support to brokerage leadership in a high-volume, compliance-focused sales environment. Managed executive calendars, time-zone scheduling, and cross-team project workflows.

Calendar Management Time Zone Scheduling Cross team coordination Project Workflow Compliance Administrative Support

Team Leader – Technical Support

Concentrix

Oct 2018 - Dec 2021 (3 years 2 months)

Supervised a technical support team, coaching representatives to meet queue SLAs and quality targets. Handled live phone support and escalations, building strong customer communication and problem-resolution skills.