Apple Joy Fuentes
@applejoyfuentes
Dedicated professional with experience in customer service and social media.
What I'm looking for
I am a motivated individual with a strong background in customer service and social media analysis. My experience includes working as a Social Media Analyst at Cognizant Technology Solutions, where I effectively responded to user queries and resolved issues related to social media platforms. I pride myself on my ability to communicate clearly and adapt to various situations, ensuring a positive experience for users.
In addition to my social media expertise, I have worked as a Customer Service Representative at Arvato Bertelsmann Corporation, where I assisted sellers with inquiries about Amazon. My role involved managing live chat and voice communications, demonstrating my ability to handle multiple tasks efficiently. I also had an experience as a Data Annotator at MCRI Global Corp., Where I describe some images I see in the tasks where making and type it into words and there is a certain time limit for every task. Aside from that, I also have and experience as a Data Specialist at Woflow, Inc. where we categorize some items including beverages such as alcohol, juice, water etc. using an excel sheet at making sure to do our job with quality not just quantity. To deliver a better job to our clients. I am eager to leverage my skills in a challenging position that allows me to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Freelance Image Annotator
MCRI Global Corporation
Feb 2023 - Feb 2024 (11 months)
Performed image annotation and processing, specifically labeling images with relevant labels such as object names, attributes, and categories. Ensured accurate and detailed annotation for various projects.
Social Media Analyst/Moderator
Cognizant Technology Solutions, Philippines Inc.
Apr 2019 - Dec 2022 (3 years 8 months)
Responded to user queries regarding account access and resolved issues related to social media platform usage. Ensured platform integrity by identifying and addressing user violations.
Customer Service Representative/Seller Support
Arvato Bertelsmann Corporation
Jan 2018 - May 2018 (4 months)
Handled seller inquiries via chat, email, and phone regarding Amazon processes, shipments, customer returns, and inventory. Escalated complex issues to supervisors or relevant departments when necessary.
Sales Clerk
Johannes Bakery
Sep 2009 - Mar 2010 (6 months)
Provided customer service, managed inventory of various brands, and oversaw daily profit management. Ensured smooth operations and customer satisfaction.
Assistant Teacher/GIP
DSWD of San Pedro, Laguna
Assisted day care children with seatwork, class activities, and during recess. Taught children when the primary teacher was unavailable and helped in creating visual aids.
Toll Teller
Manila Toll Expressway Systems Inc.
Jul 2014 - Dec 2014 (5 months)
Collected toll fees and distributed transit cards to motorists, assisting with 'INVALID TAG' and E-Pass issues. Managed shift reports, tallied collected fees and cards, and ensured system accuracy.
Education
Degrees, certifications, and relevant coursework
Computer Site Institute, Inc.
Programming NC-IV, Programming
Completed a comprehensive program focusing on programming concepts and applications. Gained practical skills in various programming languages and software development methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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