Alexander Castillo
@alexandercastillo
Customer service expert with a strong background in communication.
What I'm looking for
I am an Information Resource Analyst at Manulife Philippines with a passion for delivering exceptional customer service. My experiences have equipped me with the skills to manage claims effectively, ensuring all documents are complete and compliant with data privacy regulations. I excel in prioritizing tasks and managing customer interactions with professionalism and attention to detail.
In addition to my role at Manulife, I have worked as a Customer Service Representative, where I honed my communication skills and developed the ability to make sound judgments in high-pressure situations. My freelance work as a TikTok Content Creator has further enhanced my understanding of social media marketing and analytics, allowing me to collaborate with well-known brands and engage a diverse audience.
Throughout my career, I have consistently demonstrated my ability to lead and train teams, improving their communication skills and customer service techniques. I am dedicated to continuous learning and professional growth, always striving to provide the best service possible.
Experience
Work history, roles, and key accomplishments
Information Resource Analyst
Manulife Philippines
Jun 2023 - Feb 2025 (1 year 8 months)
Managed claims and ensured document completeness for processing pending claims. Arranged and managed tasks according to urgency, handling sensitive customer information in compliance with data privacy acts.
TikTok Content Creator
Jollibee
Apr 2020 - Dec 2024 (4 years 8 months)
Worked as a freelance content creator on TikTok, collaborating with brands like Jollibee, Globe, and Posee Slippers. Enhanced understanding of Social Media Marketing, TikTok Analytics, and the content creation industry.
Customer Service Representative
Manulife Philippines
Feb 2023 - Jun 2023 (4 months)
Enhanced written and spoken English in conveying thoughts and understanding situations for sound judgment. Developed the ability to make decisions on the fly to provide excellent customer service through phone and email.
Technical Support Specialist
Concentrix
Aug 2022 - Nov 2022 (3 months)
Provided personalized assistance with customer's wireless, internet, and prepaid services. Helped customers with their current plans and created benefit quotations that suited their budget.
Communication and Product Trainer
Maxone Business Solution
Jul 2020 - Jun 2022 (1 year 11 months)
Helped improve verbal and oral communication among agents and guided them in improving their neutral American accent. Trained agents in product knowledge to assist clients with healthcare accounts, B2B campaigns, and sales accounts.
Outbound Sales Representative
MaxOne Business Solution
Feb 2020 - Jun 2020 (4 months)
Handled outbound calls related to US Healthcare, specifically pre-assessing US Medicare holders. Served as a Contact Service Representative, focusing on outbound calling.
Secondary English Teacher
Sto. Nino 3rd National High School
Nov 2019 - Feb 2020 (3 months)
Developed classroom management skills and enhanced vocabulary through written and spoken English. Educated juvenile minds and uplifted English Proficiency among young Filipinos.
Secondary English Teacher
St. Joseph School of San Jose City, Nueva Ecija Inc.
Apr 2017 - May 2018 (1 year 1 month)
Handled English subjects for Grade 7, 9, and 11 students. Assessed students' knowledge in Grammar and Literature.
Education
Degrees, certifications, and relevant coursework
Central Luzón State University
Bachelor of Secondary Education, Secondary Education and Teaching
2013 - 2017
Completed a Bachelor of Secondary Education, focusing on teaching methodologies and educational principles. Gained comprehensive knowledge in secondary education and teaching practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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