Alexander CastilloAC
Open to opportunities

Alexander Castillo

@alexandercastillo

Customer service expert with a strong background in communication.

Philippines
Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am an Information Resource Analyst at Manulife Philippines with a passion for delivering exceptional customer service. My experiences have equipped me with the skills to manage claims effectively, ensuring all documents are complete and compliant with data privacy regulations. I excel in prioritizing tasks and managing customer interactions with professionalism and attention to detail.

In addition to my role at Manulife, I have worked as a Customer Service Representative, where I honed my communication skills and developed the ability to make sound judgments in high-pressure situations. My freelance work as a TikTok Content Creator has further enhanced my understanding of social media marketing and analytics, allowing me to collaborate with well-known brands and engage a diverse audience.

Throughout my career, I have consistently demonstrated my ability to lead and train teams, improving their communication skills and customer service techniques. I am dedicated to continuous learning and professional growth, always striving to provide the best service possible.

Experience

Work history, roles, and key accomplishments

JO

TikTok Content Creator

Jollibee

Apr 2020 - Dec 2024 (4 years 8 months)

Worked as a freelance content creator on TikTok, collaborating with brands like Jollibee, Globe, and Posee Slippers. Enhanced understanding of Social Media Marketing, TikTok Analytics, and the content creation industry.

MP

Customer Service Representative

Manulife Philippines

Feb 2023 - Jun 2023 (4 months)

Enhanced written and spoken English in conveying thoughts and understanding situations for sound judgment. Developed the ability to make decisions on the fly to provide excellent customer service through phone and email.

CO

Technical Support Specialist

Concentrix

Aug 2022 - Nov 2022 (3 months)

Provided personalized assistance with customer's wireless, internet, and prepaid services. Helped customers with their current plans and created benefit quotations that suited their budget.

MS

Communication and Product Trainer

Maxone Business Solution

Jul 2020 - Jun 2022 (1 year 11 months)

Helped improve verbal and oral communication among agents and guided them in improving their neutral American accent. Trained agents in product knowledge to assist clients with healthcare accounts, B2B campaigns, and sales accounts.

MS

Outbound Sales Representative

MaxOne Business Solution

Feb 2020 - Jun 2020 (4 months)

Handled outbound calls related to US Healthcare, specifically pre-assessing US Medicare holders. Served as a Contact Service Representative, focusing on outbound calling.

SI

Secondary English Teacher

St. Joseph School of San Jose City, Nueva Ecija Inc.

Apr 2017 - May 2018 (1 year 1 month)

Handled English subjects for Grade 7, 9, and 11 students. Assessed students' knowledge in Grammar and Literature.

Education

Degrees, certifications, and relevant coursework

CU

Central Luzón State University

Bachelor of Secondary Education, Secondary Education and Teaching

2013 - 2017

Completed a Bachelor of Secondary Education, focusing on teaching methodologies and educational principles. Gained comprehensive knowledge in secondary education and teaching practices.

Tech stack

Software and tools used professionally

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Alexander Castillo - Information Resource Analyst - Manulife Philippines | Himalayas