Open to opportunities

Shandy Jane Gonzales

@shandyjanegonzales

Message

Customer-focused data annotator and customer service professional with strong problem-solving.

Philippines

Message

What I'm looking for

I seek a fast-paced role where I can solve problems under pressure, grow professionally, and apply strong communication and data-handling skills.

I am a detail-oriented data annotator and customer service professional with hands-on experience working in fast-paced BPO and data services environments. I have supported customers across inbound and outbound channels and handled data collection and spreadsheet management for university research projects.

My background includes roles at Innodata, Concentrix, and Amazon Operations Philippines where I resolved routine customer issues, supported delivery operations, and performed accurate data entry and validation. I consistently apply strong communication, time management, and multitasking skills to meet performance targets under pressure.

I seek opportunities to grow professionally, further develop technical and analytical skills, and contribute reliable, hard-working service to a team-focused organization.

Experience

Work history, roles, and key accomplishments

Data Annotator

Innodata Knowledge Services Inc.

Nov 2025 - Feb 2026 (3 months)

Collected and recorded structured data from university websites into Excel, improving dataset completeness for downstream processing; maintained accuracy and consistency under tight deadlines.

Data Entry Web Research Excel Data Validation Attention To Detail & QA Time Management

Associate

Innodata Knowledge Services Inc.

Dec 2024 - Jul 2025 (7 months)

Supported data projects and operational tasks across teams, contributing to project delivery and quality control during peak periods.

Data Entry Excel Documentation Team Collaboration Quality Assurance Time Management

Customer Service Advisor I

Concentrix CVG Philippines Inc.

Aug 2024 - Dec 2024 (4 months)

Handled inbound and outbound customer interactions to resolve product and service issues, achieving timely resolutions and maintaining customer satisfaction.

Customer Service Inbound Calls Problem Solving Communication CRM Time Management

Customer Service Representative

Amazon Operations Philippines, Inc.

Jun 2024 - Jul 2024 (1 month)

Served as first point of contact for customer inquiries on orders, payments, and website navigation; supported delivery partners to ensure successful deliveries.

Customer Support Order Management Communication Problem Solving