Open to opportunities

Melrose Mallare

@melrosemallare

Message

Customer support and social media specialist focused on engagement and lead generation.

Philippines

Message

What I'm looking for

I seek a role where I can combine customer support and social media skills to improve engagement, deliver excellent service, and grow in digital marketing and client-facing responsibilities.

I am an experienced customer support representative and social media assistant with a background in lead generation and retail service. I consistently manage messaging, create tickets and resolutions, handle content scheduling and ads, and track weekly and monthly engagement metrics to boost client results.

I have supported seasonal e-commerce accounts, conducted outbound calls for order adjustments, generated quality leads using Apollo.io, and performed in-person retail and administrative duties earlier in my career. I bring reliable communication, attention to detail, and a results-oriented approach to customer experience and digital engagement.

Experience

Work history, roles, and key accomplishments

Social Media Assistant

Upwork

Oct 2023 - Apr 2025 (1 year 6 months)

Managed content posting and engagement on Facebook and Instagram, created ads, handled DMs and comments, and produced weekly and monthly engagement and education metrics to boost client reach.

Social Media Management Facebook Ads Instagram Community Engagement Analytics Reporting

Lead Generation Specialist

Santa Isabel College - Manila

Oct 2023 - Dec 2023 (2 months)

Sourced quality leads using Apollo.io and targeted persona criteria, gathering contact and company data to deliver qualified prospects for clients on Upwork.

Lead Generation Apollo Prospecting Data Gathering CRM Input Targeting

Service Crew (Cashier)

Jollibee

May 2017 - Jan 2018 (8 months)

Assisted customers by taking orders, upselling products, processing payments, assembling orders, and reconciling daily sales with management.

Customer Service Upselling Assembly

Marketing Staff

Enchong Y.

Jan 2015 - Aug 2016 (1 year 7 months)

Performed administrative marketing tasks including product sampling, store visits, deliveries, and barcode data entry to support field marketing activities.

Field Marketing Product Sampling Administrative Support Data Entry In Store Visits