Dorreylyn Graces Relox
@dorreylyngracesrelox
Experienced social media evaluator with a strong customer service background.
What I'm looking for
I have over 6 years of experience as a Social Media Evaluator/Annotator, where I have honed my skills in improving the relevancy of technology companies' news feeds and ads across various social media channels. My role involves analyzing and annotating content to enhance user experience, ensuring that the information presented is relevant and engaging.
Prior to my current position, I spent 7 years freelancing in research, data entry, and social media evaluation. My experience as a Call Center Agent has equipped me with strong communication skills, allowing me to effectively resolve customer queries and build loyalty through follow-up interactions. I am proficient in using office applications and annotation tools, and I pride myself on my attention to detail and ability to adapt quickly to new tasks.
Experience
Work history, roles, and key accomplishments
Social Media Evaluator/Annotator
Appen
Sep 2017 - Present (7 years 11 months)
Improved the relevancy of a technology company’s news feed, ads, and search results across various social media channels. Evaluated and annotated social media content to enhance user experience and platform accuracy.
Call Center Agent
Applied Outsourcing Inc.
Apr 2011 - Apr 2016 (5 years)
Handled inbound and outbound calls, resolving customer queries and complaints daily while ensuring compliance with company policies. Built customer loyalty through follow-up calls and assisted with payment arrangements for collections.
Telemarketing Sales Representative
Metis Apax Co.
Aug 2009 - Mar 2011 (1 year 7 months)
Called potential customers to describe services and explain how the company's offerings could benefit them. Focused on providing solutions rather than just selling products.
Education
Degrees, certifications, and relevant coursework
FEATI University
Bachelor of Science, Electronics and Communication Engineering
Studied Electronics and Communication Engineering. Gained foundational knowledge in electronic systems and communication principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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