Dana Sedo

I’m a content moderator and data annotator with nearly 10 years of BPO experience, supporting customers via email, chat, and voice while maintaining strong documentation and data accuracy. I’m known as reliable, detail-oriented, and efficient—especially when handling sensitive information and keeping records complete.

At TaskUs, I perform high-volume data labeling, annotation, and classification of images, video, and audio datasets. I consistently maintain 98–100% accuracy rates, meet productivity targets, and validate data to ensure quality and compliance. I also track and report KPIs like accuracy, turnaround time, and productivity using spreadsheets and internal tools.

In customer-facing roles, I processed orders, replacements, and refunds through email with high data accuracy and verification standards. I entered and updated customer information in internal systems and CRM databases, investigated account discrepancies, and monitored order tracking systems to keep fulfillment data accurate.

My professional ethos is simple: clear communication, rigorous data verification, and continuous process improvement. I’m focused on leveraging analytical skills to support AI training and maintain a safe online environment through consistent, quality content review and data annotation.