@sheilajanecagas
Data Annotator at Innodata Knowledge Services, Inc., evaluating multimodal data for AI model training.
PhilippinesAt Innodata Knowledge Services, Inc., I annotated and evaluated text, image, audio, and multimodal data for AI model training. I reviewed datasets for accuracy and guideline compliance and performed quality assurance checks.
At Concentrix CVG Philippines, Inc., I assisted customers through chat and email with account, billing, subscription, and policy inquiries. I also reviewed user-generated content for policy compliance, while at Quizlet I created and verified educational content.
Work history, roles, and key accomplishments
Innodata Knowledge Services, Inc.
Apr 2026 - Jul 2026 (3 months)
Annotated and evaluated text, image, audio, and multimodal data to support AI model training. Reviewed datasets for accuracy and compliance with project guidelines.
Concentrix CVG Philippines, Inc.
Sep 2024 - Apr 2025 (7 months)
Assisted customers via chat and email with account, billing, subscription, and policy-related inquiries. Resolved concerns with accurate information and basic technical troubleshooting.
Created accurate, concise, and well-structured educational content for student learning. Reviewed and verified content to ensure clarity, relevance, and academic accuracy.
Concentrix CVG Philippines, Inc.
Jul 2021 - Aug 2024 (3 years 1 month)
Reviewed user-generated content for compliance with community guidelines. Identified and removed content that violated platform policies while maintaining accuracy and consistency.
Sutherland Global Services Inc.
Oct 2019 - Jan 2021 (1 year 3 months)
Assisted customers through live chat with order, shipping, and account-related inquiries. Managed multiple customer conversations simultaneously while maintaining service quality.
Degrees, certifications, and relevant coursework
Bachelor of Science, Aircraft Maintenance Technology
2015 - 2019
Bachelor of Science in Aircraft Maintenance Technology degree from MATS College of Technology from 2015 to 2019.
Software and tools used professionally
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