Mukund Mysore
@mukundmysore
I am a customer support specialist driving KPI improvements and process excellence.
IndiaWhat I'm looking for
I am a customer support specialist with 8+ years' experience in high-volume, fast-paced environments, focused on chat support, process management, and quality assurance.
I consistently exceeded KPIs—managing up to 40 daily interactions with a 95%+ first-contact resolution rate, reducing response time by 18%, and contributing to a 12% increase in customer satisfaction. I also identified upsell opportunities that boosted conversions by 10% and processed 1,000+ mortgage documents monthly with 99.8% accuracy while reducing team error rates.
I enjoy mentoring and improving team workflows, having trained 5+ new team members, earned two RAMP awards for productivity and quality, and seek roles where I can apply data-driven process improvements and collaboration to deliver measurable customer outcomes.
Experience
Work history, roles, and key accomplishments
Chat Support Associate
DeliverHealth Solutions India Pvt Ltd
Jan 2023 - Aug 2024 (1 year 7 months)
Managed up to 40 customer interactions daily, achieving a 95%+ first-contact resolution and reducing average response time by 18%, contributing to a 12% increase in customer satisfaction and a 10% boost in sales conversions.
Senior Associate
Tranzcom Business Solutions Pvt Ltd
Aug 2015 - Jul 2022 (6 years 11 months)
Processed and validated 1,000+ mortgage documents monthly with 99.8% accuracy, conducted QA checks that reduced team error rates by 15% year-over-year, and trained 5+ new team members to improve onboarding efficiency.
Process Associate
rProcess Outsourcing Solutions Pvt Ltd
Jan 2014 - Jul 2015 (1 year 6 months)
Curated 300+ coupons and deals weekly from e-commerce platforms, increasing client website traffic by 20% and ensuring timely, accurate data delivery to clients.
Facilitated 500+ broadband connections and cancellations per month for British Telecom customers, won 2× RAMP Awards for productivity and quality, and improved client communication turnaround time by 25%.
Education
Degrees, certifications, and relevant coursework
SUSavitribai Phule Pune University
Bachelor of Commerce, Commerce
2003 - 2006
Bachelor of Commerce degree from Savitribai Phule Pune University from May 2003 to October 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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