Open to opportunities

Mukund Mysore

@mukundmysore

Message

I am a customer support specialist driving KPI improvements and process excellence.

India

Message

What I'm looking for

I am seeking a customer-support role where I can apply QA and process-improvement expertise, mentor teams, and use data-driven methods to improve KPIs and customer satisfaction in a collaborative, high-volume environment.

I am a customer support specialist with 8+ years' experience in high-volume, fast-paced environments, focused on chat support, process management, and quality assurance.

I consistently exceeded KPIs—managing up to 40 daily interactions with a 95%+ first-contact resolution rate, reducing response time by 18%, and contributing to a 12% increase in customer satisfaction. I also identified upsell opportunities that boosted conversions by 10% and processed 1,000+ mortgage documents monthly with 99.8% accuracy while reducing team error rates.

I enjoy mentoring and improving team workflows, having trained 5+ new team members, earned two RAMP awards for productivity and quality, and seek roles where I can apply data-driven process improvements and collaboration to deliver measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Chat Support Associate

DeliverHealth Solutions India Pvt Ltd

Jan 2023 - Aug 2024 (1 year 7 months)

Managed up to 40 customer interactions daily, achieving a 95%+ first-contact resolution and reducing average response time by 18%, contributing to a 12% increase in customer satisfaction and a 10% boost in sales conversions.

Customer Service Microsoft Teams Quality Assurance Process Improvement Upselling Live Chat Excel

Senior Associate

Tranzcom Business Solutions Pvt Ltd

Aug 2015 - Jul 2022 (6 years 11 months)

Processed and validated 1,000+ mortgage documents monthly with 99.8% accuracy, conducted QA checks that reduced team error rates by 15% year-over-year, and trained 5+ new team members to improve onboarding efficiency.

Mortgage Processing Quality Assurance Validation Process Improvement CRM Microsoft Office

Process Associate

rProcess Outsourcing Solutions Pvt Ltd

Jan 2014 - Jul 2015 (1 year 6 months)

Curated 300+ coupons and deals weekly from e-commerce platforms, increasing client website traffic by 20% and ensuring timely, accurate data delivery to clients.

Data Curation Data Entry Quality Control Data Annotation Microsoft Office

Process Executive

Infosys BPO Ltd

Jan 2007 - Jun 2009 (2 years 5 months)

Facilitated 500+ broadband connections and cancellations per month for British Telecom customers, won 2× RAMP Awards for productivity and quality, and improved client communication turnaround time by 25%.

Customer Service Process Optimization Quality Assurance Microsoft Office