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@mukundmysore
I am a customer support specialist driving KPI improvements and process excellence.
IndiaI am a customer support specialist with 8+ years' experience in high-volume, fast-paced environments, focused on chat support, process management, and quality assurance.
I consistently exceeded KPIs—managing up to 40 daily interactions with a 95%+ first-contact resolution rate, reducing response time by 18%, and contributing to a 12% increase in customer satisfaction. I also identified upsell opportunities that boosted conversions by 10% and processed 1,000+ mortgage documents monthly with 99.8% accuracy while reducing team error rates.
I enjoy mentoring and improving team workflows, having trained 5+ new team members, earned two RAMP awards for productivity and quality, and seek roles where I can apply data-driven process improvements and collaboration to deliver measurable customer outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
DeliverHealth Solutions India Pvt Ltd
Jan 2023 - Aug 2024 (1 year 7 months)
Managed up to 40 customer interactions daily, achieving a 95%+ first-contact resolution and reducing average response time by 18%, contributing to a 12% increase in customer satisfaction and a 10% boost in sales conversions.
Tranzcom Business Solutions Pvt Ltd
Aug 2015 - Jul 2022 (6 years 11 months)
Processed and validated 1,000+ mortgage documents monthly with 99.8% accuracy, conducted QA checks that reduced team error rates by 15% year-over-year, and trained 5+ new team members to improve onboarding efficiency.
rProcess Outsourcing Solutions Pvt Ltd
Jan 2014 - Jul 2015 (1 year 6 months)
Curated 300+ coupons and deals weekly from e-commerce platforms, increasing client website traffic by 20% and ensuring timely, accurate data delivery to clients.
Facilitated 500+ broadband connections and cancellations per month for British Telecom customers, won 2× RAMP Awards for productivity and quality, and improved client communication turnaround time by 25%.
Degrees, certifications, and relevant coursework
SUBachelor of Commerce, Commerce
2003 - 2006
Bachelor of Commerce degree from Savitribai Phule Pune University from May 2003 to October 2006.
Software and tools used professionally
IndiaYou can contact Mukund and 90k+ other talented remote workers on Himalayas.
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