Rajeshroshan Rath
@rajeshroshanrath
Experienced customer service and operations professional skilled in project management and training.
IndiaWhat I'm looking for
I am a customer-service and operations professional with four years of corporate experience, including 24 months at Accenture. I have managed communications for wireline business, handled activation and service order-closure activities, and served as a point of escalation for complex customer queries while mentoring junior team members.
I am seeking growth opportunities as a process trainer, SME, or similar roles to enhance professional development and drive process improvements. I bring strong communication, analytical, and leadership skills and thrive in dynamic environments that support continuous learning.
Experience
Work history, roles, and key accomplishments
ACHandled Radiant-Blue card host claims status and completed all project compliance and mandatory training to ensure timely claims processing and protocol adherence.
ACManaged communications and project workflows for Verizon wireline operations, handled activation and service order closure for Tesco/BAU/Post Office, mentored junior staff and served as escalation point to meet SLA and quality targets.
FLResolved customer queries via calls and emails, trained new joiners on process and compliance, and maintained quality standards across interactions.
Education
Degrees, certifications, and relevant coursework
Merchant Navy Diploma
Diploma, Merchant Navy
Completed a Merchant Navy diploma program.
St. Xaviers Senior Secondary
Higher Secondary Certificate, Senior Secondary
Completed 12th grade at St. Xaviers Senior Secondary.
St. Xaviers High School
Secondary School Certificate, High School
Completed 10th grade at St. Xaviers High School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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