Bhargav Mehta
@bhargavmehta
Dynamic Customer Service and Operations Specialist focused on efficiency.
What I'm looking for
I am a dynamic and results-oriented Customer Service and Operations Specialist with extensive experience in workflow management, process optimization, and team leadership. My career has been dedicated to improving operational efficiency and ensuring customer satisfaction while managing large-scale service functions. I have a strong background in utilizing CRM tools, ServiceNow (SNOW), and Google Suite, which has enabled me to excel in my roles.
Throughout my professional journey, I have held various positions that have honed my skills in customer service and operations. At Broadridge Financial Solutions, I ensured data confidentiality and compliance while coordinating workflows among associates and clients. My role as a Workflow Coordinator at Integreon Managed Solutions involved facilitating job distribution and supporting onboarding processes. I have also led high-performing teams at Maxtech Healthcare, where I implemented best practices to enhance service efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Broadridge Financial Solutions
Oct 2023 - Jan 2025 (1 year 3 months)
As a Customer Care Executive, I ensured data confidentiality and compliance with security policies while coordinating workflow among associates and clients. I provided frontline support, managed escalations, and maintained accurate records for operational reporting.
Workflow Coordinator
Integreon Managed Solutions (India) Pvt Ltd
Oct 2022 - Jun 2023 (8 months)
In my role as Workflow Coordinator, I facilitated job distribution and assisted operators with quality control. I handled issue resolution through the ServiceNow ticketing system and supported onboarding and training for new team members.
Team Manager
Maxtech Healthcare Pvt Ltd
Jan 2021 - Sep 2022 (1 year 8 months)
As Team Manager, I led a customer service team to enhance service efficiency. I conducted performance evaluations and managed scheduling while implementing best practices to improve customer satisfaction scores.
Team Leader
Whitehat Jr Education Pvt Ltd
Apr 2020 - Jan 2021 (9 months)
In my position as Team Leader, I supervised educators and customer service representatives, providing coaching and mentoring. I handled escalated customer concerns and contributed to operational improvements and training programs.
Education
Degrees, certifications, and relevant coursework
ARA Institute of Canterbury
Graduate Diploma in Level 7 ICT, Information and Communication Technology
2015 - 2018
University of Mumbai
Bachelor of Information Technology, Information Technology
2011 - 2014
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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