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Bhargav Mehta

@bhargavmehta

Dynamic Customer Service and Operations Specialist focused on efficiency.

India
Message

What I'm looking for

I am looking for a challenging role that fosters growth and values operational excellence.

I am a dynamic and results-oriented Customer Service and Operations Specialist with extensive experience in workflow management, process optimization, and team leadership. My career has been dedicated to improving operational efficiency and ensuring customer satisfaction while managing large-scale service functions. I have a strong background in utilizing CRM tools, ServiceNow (SNOW), and Google Suite, which has enabled me to excel in my roles.

Throughout my professional journey, I have held various positions that have honed my skills in customer service and operations. At Broadridge Financial Solutions, I ensured data confidentiality and compliance while coordinating workflows among associates and clients. My role as a Workflow Coordinator at Integreon Managed Solutions involved facilitating job distribution and supporting onboarding processes. I have also led high-performing teams at Maxtech Healthcare, where I implemented best practices to enhance service efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

BS

Customer Care Executive

Broadridge Financial Solutions

Oct 2023 - Jan 2025 (1 year 3 months)

As a Customer Care Executive, I ensured data confidentiality and compliance with security policies while coordinating workflow among associates and clients. I provided frontline support, managed escalations, and maintained accurate records for operational reporting.

IL

Workflow Coordinator

Integreon Managed Solutions (India) Pvt Ltd

Oct 2022 - Jun 2023 (8 months)

In my role as Workflow Coordinator, I facilitated job distribution and assisted operators with quality control. I handled issue resolution through the ServiceNow ticketing system and supported onboarding and training for new team members.

ML

Team Manager

Maxtech Healthcare Pvt Ltd

Jan 2021 - Sep 2022 (1 year 8 months)

As Team Manager, I led a customer service team to enhance service efficiency. I conducted performance evaluations and managed scheduling while implementing best practices to improve customer satisfaction scores.

WL

Team Leader

Whitehat Jr Education Pvt Ltd

Apr 2020 - Jan 2021 (9 months)

In my position as Team Leader, I supervised educators and customer service representatives, providing coaching and mentoring. I handled escalated customer concerns and contributed to operational improvements and training programs.

Education

Degrees, certifications, and relevant coursework

ARA Institute of Canterbury logoAC

ARA Institute of Canterbury

Graduate Diploma in Level 7 ICT, Information and Communication Technology

2015 - 2018

University of Mumbai logoUM

University of Mumbai

Bachelor of Information Technology, Information Technology

2011 - 2014

Tech stack

Software and tools used professionally

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