Anjana V

I’m a results-driven Customer Experience, Operations, and Project Management professional with 8+ years of experience delivering operational excellence, stakeholder engagement, customer success, and process improvement across global organizations. I consistently focus on measurable outcomes—service quality, faster resolution, and stronger customer relationships.

In blended support roles, I handle high-volume customer interactions while maintaining exceptional service standards. Most recently, I deliver phone, email, and chat support, maintaining a 96% Customer Satisfaction (CSAT) score and an 88% First Contact Resolution (FCR) rate, while reducing average email response times by approximately 30%.

I’ve also strengthened support operations by improving communication workflows and ticket trends. At KoloApp Technologies Pvt. Ltd., I reduced customer confusion-related support tickets by 18% through improved communication strategies, and I supported reporting and performance analysis initiatives to guide operational decisions.

Earlier in my career, I delivered customer support at scale with a strong quality mindset, maintaining 95%+ quality audit scores and improving First Contact Resolution by 15% while ensuring compliance with SLAs and customer data protection. I’ve also led multi-regional delivery as a Project Manager – Operations, achieving a 98% on-time delivery rate and reducing operational delays by 25% through process optimization and data-driven monitoring.