Open to opportunities

anuj nair

@anujnair1

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I drive SaaS renewals, retention, expansion, and customer value across enterprise and SMB portfolios.

India

Message

What I'm looking for

I'm looking to lead customer success, renewals, retention, and expansion work where I can improve customer value, build scalable processes, mentor teams, and partner cross-functionally on SaaS growth.

At Deltek, I manage a $2.5M+ portfolio of 90+ accounts across 10+ products, owning renewal planning, risk identification, forecasting, negotiation, and close. I also contribute to Citizen AI Developer workflows and agents that optimize CSM operations, renewals, and business reviews.

Previously at Deltek, I managed a $1.4M+ portfolio of 60–150 small-to-mid-market SaaS clients, achieved 95%+ customer satisfaction, resolved 90%+ of escalations within 24 hours, and helped reduce support dependency by more than 20% through targeted training.

I've led customer success and support teams, delivered 200+ onboarding projects, and built travel-tech operations from the ground up. My work spans retention strategy, customer health, cross-functional partnership, CRM migration, scalable playbooks, and recurring-revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Deltek

Jan 2026 - Present (8 months)

Managing a $2.5M+ portfolio of 90+ accounts across 10+ products, owning end-to-end renewal management, and leading product training for CSMs. Contributing to AI-driven workflows and mentoring CSMs.

Salesforce Gainsight Renewal Management Customer Success AI Workflows Mentorship

Customer Success Manager

Deltek

Aug 2022 - Dec 2025 (3 years 4 months)

Managed a $1.4M+ portfolio of 60-150 SMB SaaS clients, achieving 95%+ customer satisfaction and strong NRR. Closed upsell and cross-sell opportunities, resolved escalations, and created scalable CS playbooks.

Salesforce Gainsight Renewal Management Upselling Cross Selling Customer Satisfaction Escalation Management Playbook Development

Team Lead - Customer Success & Support

Vacation Labs

Jul 2018 - Aug 2022 (4 years 1 month)

Led a cross-functional team of 5 CSMs and Support Specialists, managing end-to-end renewals for B2B travel-tech accounts. Drove retention strategy, reduced first-response time by 45%, and oversaw CRM migration.

Team Leadership Renewal Management Customer Success CRM Migration CSAT NPS Churn Analysis Workflow Optimization

Project Manager

Vacation Labs

Jul 2015 - Jun 2018 (2 years 11 months)

Delivered 200+ onboarding projects with 90%+ on-time delivery, managing scope, resourcing, budgeting, and stakeholder communication for global travel-tech clients.

Project Management Onboarding Stakeholder Management Budgeting Resource Management

Product Coordinator - Founding Employee

Yexplore

Feb 2013 - Jun 2015 (2 years 4 months)

Joined as the first employee, helping build and operationalize the travel-tech business. Worked across sales, operations, product development, and marketing, establishing foundational processes.

Product Development Sales Operations Vendor Management Marketing SEO Go To Market

Sales & Service Engineer

Cummins India Ltd.

Jul 2009 - Jun 2011 (1 year 11 months)

Led field service operations and maintenance of 500KVA-1500KVA diesel generators, handling end-to-end technical troubleshooting and client communication.

Field Services Technical Troubleshooting Client Communication Diesel Generators