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VallenN Barretto

@vallennbarretto

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Project Leader driving enterprise retention and AI-driven adoption across B2B SaaS for Fortune 500 accounts.

India

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What I'm looking for

I’m looking for a global, customer-obsessed role in B2B SaaS where I can own enterprise accounts, drive NRR/churn reduction, and help customers adopt AI-driven products. I want cross-functional work with product, data, and engineering—ideally fully remote.

I’m a Project Manager with 8+ years driving enterprise client retention, product adoption, and net revenue retention (NRR) across B2B SaaS, AI, and data-driven platforms. I partner with Fortune 500 accounts to reduce churn, accelerate onboarding, and translate complex customer needs into measurable business outcomes—backed by deep customer health monitoring expertise (NPS, CSAT, CHS), QBRs, escalation management, and renewal forecasting.

In my current role as Solutions Engineer & Customer Success Lead at TSC.ai, I own 7+ Fortune 500 enterprise accounts and help ensure zero account churn through strong adoption and renewal execution, cross-functional advocacy, and process optimization. Previously at Overture, I led end-to-end relationships for 4 marquee accounts, delivered Royal Enfield’s Motoverse 2023 and Scramfest 2023, and architected Zoho and Apollo CRM automations that improved client communication efficiency by 30%+—all while collaborating across product, engineering, data, and global stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Solutions Engineer & Product Operations

Current

TSC.ai

Jan 2024 - Present (2 years 8 months)

Coordinated Agile delivery cycles on a SaaS intelligence platform supporting 7+ Fortune 500 enterprise clients, managing sprint planning, requirements documentation, and rollout tracking. Led cross-functional collaboration and global stakeholder management across time zones.

Agile Scrum Jira Confluence SaaS Stakeholder Management Sprint Planning Requirements Documentation Process Automation Cross functional Leadership

Current

Solutions Engineer & CS Lead

Current

TSC.ai

Jan 2024 - Present (2 years 8 months)

Owned customer success for 7+ Fortune 500 enterprise accounts on a SaaS intelligence platform, driving product adoption and maintaining zero churn. Served as a primary escalation point and supported AI-driven feature delivery and automation initiatives.

Customer Success Enterprise Account Management Product Adoption Renewal Management Escalation Management SLA Management Data Validation Automation Cross Functional Collaboration

Operations & Project Manager

Overture

Jan 2022 - Jan 2024 (2 years)

Led end-to-end relationships for four marquee accounts, achieving 100% client retention and consistently positive Quarterly Business Review feedback. Delivered Royal Enfield events and implemented Zoho/Apollo CRM automations, improving client communication efficiency by 30%+.

Cross functional Leadership Key Account Management Quarterly Business Review CRM Automation Zoho CRM Apollo CRM Vendor Onboarding Contract Coordination Invoicing Event Delivery Project Management Vendor Management Budget Management Zoho Apollo Stakeholder Management Team Leadership Event Management

Project Manager

Turtle Shell Technologies

Jan 2021 - Dec 2022 (1 year 11 months)

Built and maintained business performance dashboards and KPI tracking frameworks, providing real-time project visibility to leadership. Oversaw statutory compliance, legal audits, and authored Impact Reports for C-level stakeholders.

KPI Reporting Dashboarding Compliance Audit Stakeholder Management Executive Communication Process Improvement

Consulting Process Coordinator

Cactus Communications

Jan 2021 - Jan 2022 (1 year)

Managed end-to-end client servicing and process control for translation projects, ensuring on-time delivery and high quality scores. Implemented quality control reviews to reduce project rework and improve first-pass acceptance rates.

Client Servicing Translation Project Management Process Control On Time Delivery Quality Assurance Quality Control Rework Reduction

Operations Associate

0.5bn Finhealth Pvt. Ltd.

Jan 2020 - Dec 2021 (1 year 11 months)

Used Jira and Confluence for project tracking, sprint documentation, and operational process management. Generated MIS reports and conducted due diligence and risk analysis to support project decision-making.

Jira Confluence MIS Reporting Risk Analysis Process documentation

Operations Associate (Client Onboarding)

0.5bn Finhealth Pvt. Ltd.

Jan 2020 - Jan 2021 (1 year)

Owned end-to-end client onboarding workflows, ensuring seamless transitions and high satisfaction across the customer lifecycle. Produced MIS reports, conducted due diligence and risk analysis, and built operational process frameworks using Jira and Confluence.

Client Onboarding Due Diligence Risk Analysis Jira Confluence Process Frameworks

Tax Analyst

Ernst & Young

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered financial analysis, report writing, and tax preparations under strict client deadlines. Selected for EY's pilot AI Project 2020, contributing to a high-visibility digital transformation initiative.

Financial Analysis Tax Preparation Report Writing AI

Tax Analyst

Ernst & Young (EY)

Jan 2019 - Jan 2020 (1 year)

Selected for EY’s pilot AI Project 2020, gaining early exposure to AI-driven client analytics. Partnered with global clients on financial analysis and reporting as a client liaison.

Financial Analysis Financial Reporting Client Liaison Client Communication