Ameezuddin Mohammad

I am a customer-obsessed professional with over 8 years of experience in enhancing client relationships and driving platform adoption. My journey has been centered around CRM-driven environments, where I have successfully led projects across Salesforce CRM, Marketing Cloud, and support systems like Zendesk. I thrive on improving engagement strategies and lifecycle success, ensuring that clients receive the utmost value from the products and services offered.

At Uber, I drove strategic customer success initiatives that significantly enhanced CRM engagement and lifecycle growth. My efforts in executing Quarterly Business Reviews and stakeholder reporting have been instrumental in increasing adoption and reducing churn. I developed SQL-based churn models and Power BI dashboards that empowered my team to track risks and identify upsell opportunities effectively. My commitment to resolving issues promptly has resulted in a 98% resolution rate within service level agreements.

In my previous role at Amazon, I led technical escalation projects that improved customer satisfaction scores by 15%. I created onboarding programs and quality assurance frameworks that enhanced operational readiness and reduced ramp-up time. My collaborative approach with engineering teams has led to significant improvements in service-level automation, ultimately benefiting the customer experience.