Sandra Wesonga

I am a dedicated Customer Service Specialist with over 8 years of experience in managing customer interactions across various channels, including phone, email, and social media. My proven track record in customer relationship management and issue resolution has allowed me to consistently deliver a positive customer experience. I thrive in remote and global team environments, adapting quickly to meet the needs of diverse clientele.

Throughout my career, I have held various leadership roles, including Team Leader positions at UNICAF and GOtv, where I oversaw team performance and conducted regular meetings to ensure client satisfaction. My experience as a Customer Service Executive at MultiChoice Kenya and Toyota Kenya has equipped me with the skills to handle inbound and outbound calls, troubleshoot client issues, and maintain high levels of customer satisfaction through effective communication and support.

I am passionate about leveraging my skills in CRM systems and advanced data analysis to improve service delivery and enhance customer engagement. I actively gather and communicate customer feedback to inform service improvements, ensuring that I contribute positively to the organizations I work with.