Open to opportunities

Betty Muli

@bettymuli

Message

Results-driven Customer Relations and Credit Management Specialist.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth, values client relationships, and offers opportunities for strategic impact.

I am a results-driven Customer Relations and Credit Management Specialist with over 4 years of experience in client relationship management and credit portfolio oversight. My expertise lies in optimizing credit workflows and enhancing customer retention through tailored solutions. I have a proven track record of managing accounts with precision and attention to detail, ensuring that client needs are met while aligning strategies with business objectives.

Throughout my career, I have successfully conducted virtual consultations, streamlined credit processes, and improved customer satisfaction rates. My role as a Credit and Customer Experience Associate at MoPhones allowed me to enhance customer retention by providing personalized credit solutions, leading to an 18% increase in repeat business. I am committed to delivering exceptional client service and strategic planning to drive impactful results within a dynamic, growth-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

Credit and Customer Experience Associate

Current

MoPhones

Aug 2023 - Jul 2024 (11 months)

Enhanced customer retention by providing personalized credit solutions, leading to an 18% increase in repeat business. Streamlined credit approval processes, reducing processing time by 10%. Managed a portfolio of customer accounts with a 98% accuracy rate in tracking and follow-ups.

Customer Relationship Management Portfolio Management Process Optimization

Account Manager

Tugende Limited

Jan 2023 - Aug 2023 (7 months)

Strengthened customer relationships by acting as the primary point of contact, resulting in improved customer retention. Delivered tailored solutions for key accounts, ensuring timely project completion and enhanced service delivery.

Customer Relationship Management Account Reconciliation Sales Forecasting Process Optimization

Senior Credit Officer

Tugende Limited

Apr 2022 - Jan 2023 (9 months)

Recruited new clients for leases, streamlining the application process and facilitating over 50 successful onboardings. Managed lease agreements and ensured adherence to company policies, contributing to a 90% customer satisfaction rate.

Onboarding Process Optimization Financial Reporting

Branch Administrator

Pioneer Assurance

Dec 2020 - Jan 2022 (1 year 1 month)

Managed office operations, improving productivity and reducing operational delays by 17%. Streamlined administration processes and prepared reports for management, facilitating data-driven decision-making.

Operations Management Quality Assurance

Bancassurance Officer

ABSA Bank Kenya

Jan 2019 - Dec 2020 (1 year 11 months)

Prospected and marketed insurance products, consistently meeting sales targets and increasing uptake by 22%. Delivered tailored insurance solutions and trained staff on products, improving conversion rates.

Sales and Marketing Financial Reporting Strategic Planning

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Arts, Interior Design

2017 -

Bachelor of Arts in Interior Design with IT, focusing on the integration of design principles and technology to create functional and aesthetically pleasing spaces.