Anthony Fry
@anthonyfry
Customer-focused service professional with expertise in optical and hospitality support.
United StatesWhat I'm looking for
I am a customer-focused professional with over a decade of experience across customer service, hospitality, optical services, and technical support. I consistently resolve issues efficiently, build lasting client relationships, meet and exceed sales and exam goals, and adapt quickly to new tools and processes.
My background includes hands-on optical work (pre-exam procedures, dispensing, frame selection), front-desk and night-audit responsibilities in hotel environments, and distribution/technical support roles where I handled inventory, shipments, and point-of-sale/IT assistance. I bring strong communication, leadership, and a commitment to team success.
Experience
Work history, roles, and key accomplishments
Optical Technician
Stanton Optical
Oct 2023 - Present (1 year 11 months)
Greet patients, perform pre-exam procedures including refractor and tonometer use, dispense and fit eyewear, and meet daily sales and exam goals while handling opening/closing operations.
Unlicensed Optician
America's Best Contacts Eyeglasses
Jun 2022 - Oct 2023 (1 year 4 months)
Assisted customers with frame and lens selection, measured pupillary distance and segment heights, verified insurance, and processed orders while maintaining product knowledge and high-quality service.
Front Desk / Night Auditor
Best Western Plus
Jan 2022 - Jun 2022 (5 months)
Handled guest check-in/out, resolved customer issues, performed night audit tasks and reconciled transactions to ensure daily financial accuracy.
Gallery Host / Night Auditor
Hyatt Place
Mar 2019 - Jan 2022 (2 years 10 months)
Managed front desk and food/beverage services, delivered exceptional guest experiences, and conducted nightly financial audits and reporting.
Receiving / IT Support Specialist
Family Dollar Distribution Center
Jun 2015 - Jun 2017 (2 years)
Verified incoming shipments, processed damages, managed team communications, prioritized inventory, and provided IT support and invoice reconciliation.
Customer Service Representative
Family Dollar Distribution Center
Jan 2010 - Jan 2015 (5 years)
Handled high call volumes providing technical support and customer service focused on issue resolution and satisfaction across distribution operations.
Education
Degrees, certifications, and relevant coursework
Independence High School
High School Diploma, High School Diploma
Completed High School Diploma at Independence High School in Charlotte, NC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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