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@corinahidalgo
Experienced optical manager with strong leadership and customer service skills.
I am an accomplished Optical Manager with over a decade of experience in the optical industry, dedicated to enhancing customer satisfaction and operational efficiency. My journey began as a Medical Assistant, where I developed a strong foundation in patient care and communication. Over the years, I have honed my skills in managing optical operations, training teams, and ensuring high-quality customer service.
At Pholvichitr Eye Care, I successfully managed daily operations, leading a team of opticians and overseeing customer service and sales. My ability to analyze patient needs and recommend tailored eyewear solutions has significantly improved patient outcomes. I pride myself on my attention to detail and problem-solving skills, which have been instrumental in maintaining a well-organized optical dispensary and managing inventory effectively.
Throughout my career, I have demonstrated strong interpersonal skills and adaptability, allowing me to thrive in fast-paced environments. I am passionate about contributing to a company's success by leveraging my extensive experience and commitment to excellence in customer service.
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Work history, roles, and key accomplishments
Pholvichitr Eye Care
May 2015 - Feb 2025 (9 years 9 months)
Managed daily optical operations, including customer service, sales, staff scheduling, and inventory management. Led and trained a team of opticians, analyzed patient needs to recommend eyewear solutions, and processed insurance claims. Assisted with front desk duties, maintained customer records, and handled payments.
Horizon Family Optical
Jan 2011 - Dec 2013 (2 years 11 months)
Conducted vision screenings and coordinated with labs and suppliers for custom eyewear orders. Adjusted, repaired, cut, and edged lenses, ensuring optimal fit and vision for customers. Assisted customers with eyewear selection, processed payments, and handled insurance claims.
Alorica
Dec 2009 - Dec 2010 (1 year)
Managed a high volume of inbound calls, providing quality service and explaining account details, services, and plans. Negotiated solutions for past due accounts and researched billing inquiries, making necessary adjustments. Assisted customers with equipment orders, device navigation, and technical troubleshooting.
Sierra Providence Health Network
Jun 2007 - Feb 2009 (1 year 8 months)
Managed a high volume of calls and inquiries, scheduling appointments for routine and complex radiology examinations across multiple facilities. Gathered accurate patient information, verified insurance eligibility, and provided detailed test preparation instructions. Pre-registered patients efficiently before their appointment dates.
Pittle Podiatry
Jan 2006 - May 2007 (1 year 4 months)
Assisted physicians during examinations and minor surgeries, including setting up equipment, administering injections, and changing dressings. Performed X-rays and made casts, while also operating medical equipment like autoclaves. Educated patients on medication and self-care, managed medical supply inventory, and scheduled appointments.
Degrees, certifications, and relevant coursework
Certificate of Completion, Pharmacy Technician
Activities and societies: Honors Society
Completed a Certificate of Completion program. Focused on training to become a pharmacy technician.
Certificate of Completion, Medical Assistant
Completed a Certificate of Completion program. Focused on training to become a medical assistant.
Diploma, General Studies
Obtained a high school diploma. Completed general studies coursework.
Software and tools used professionally
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