Chloe Coleman

I am a compassionate care technician with over five years' experience delivering patient-first support in fast-paced healthcare settings. I combine clinical optical skills with strong communication to guide patients through testing, lens selection, and insurance questions.

At Eye Associates I coordinated scheduling for 12 doctors, managed 150+ weekly appointments, and handled 50+ member-facing calls per day while maintaining strict HIPAA compliance. I performed diagnostic optical testing (OCT, tonometry, lensometry, visual fields) and supported clinical decision-making.

I consistently improved operational workflows and patient experience — training new hires on healthcare software and procedures, reducing onboarding time, and generating consistent premium lens sales. I also managed patient outreach, referrals, and insurance benefit discussions to reduce claim errors and streamline care transitions.

I hold an Associate of Arts in Liberal Arts and am pursuing American Board of Opticianry certification (expected 2025). I bring empathy, attention to detail, and a proven record of leadership and problem-solving to clinical and front-desk roles.