Open to opportunities

Brett Dunmyer

@brettdunmyer

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Customer-focused Optical Technician and sales leader with 10+ years driving patient care and top-tier results.

United States

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What I'm looking for

I’m seeking a stable role where I can contribute strong service, organization, and sales skills—delivering high-quality patient/customer experiences, supporting smooth operations, and leading teams to consistent, top-tier results.

I’m a customer-focused retail and healthcare support professional with 10+ years of experience in sales, operations, and team leadership. I consistently deliver high-quality patient and customer experiences while turning consultative conversations into measurable results.

In my current role as an Optical Technician at Luxottica, I assist patients with frame and lens selection and verify prescriptions using a lensometer to ensure accuracy. I also schedule appointments, support front-desk operations, and process insurance billing while handling patient records in compliance with HIPAA.

Before that, I worked as an Appliance Sales Associate at Best Buy / Pacific Sales, where I ranked as a top performer and achieved President’s Club all three years. I generated $1.3M in annual sales through consultative selling, coordinated delivery and installation logistics, and resolved escalations while building long-term customer relationships through follow-up and service excellence.

I’ve also led teams as a Shift Supervisor at CVS Health, supervising 10 employees and managing daily store operations. I maintained inventory, handled cash management, ensured compliance procedures, and delivered strong service in a fast-paced environment—backed by extensive experience in scheduling, inventory control, and conflict resolution.

Experience

Work history, roles, and key accomplishments

Optical Technician

Luxottica

Jan 2022 - Jan 2026 (4 years)

Assisted patients with frame and lens selection, verifying prescriptions with a lensometer and ensuring accuracy of eyewear orders. Scheduled appointments, supported front-desk operations, and processed insurance billing while maintaining HIPAA-compliant patient records.

Prescription Verification Lensometer Use Insurance Billing Appointment Scheduling POS systems Customer Service Eyewear Sales Front Desk Operations

Appliances Sales Associate

Best Buy / Pacific Sales

May 2018 - Apr 2021 (2 years 11 months)

Greeted customers, demoed appliances, and helped with product selection. Coordinated delivery and installation, managed cash/card transactions, followed up after delivery, and escalated delivery issues.

Retail Sales Installation Coordination Delivery Issue Escalation

Appliance Sales Associate

Best Buy / Pacific Sales

Jan 2018 - Jan 2021 (3 years)

Consistently ranked top performer and achieved President’s Club all three years. Generated $1.3M in annual sales through consultative selling and coordinated delivery/installation logistics while resolving escalations.

Consultative Sales Upselling President’S Club Performance Revenue Generation Customer Relationship Management Escalations

Shift Supervisor

CVS Pharmacy/Health

Jul 2017 - May 2018 (10 months)

Supervised 10 employees and maintained inventory using a BOH system, including daily cycle counts and quick pick procedures. Managed tills and daily deposits, updated sales tags weekly, checked out customers, and checked in vendors using DEX.

Team Supervision Inventory Management Cycle Counts Quick Pick Procedures Retail Merchandising (Sales Tags)Vendor Check In (DEX)

Shift Supervisor

CVS Health

Jan 2017 - Jan 2018 (1 year)

Supervised a team of 10 employees and managed daily store operations in a fast-paced retail environment. Maintained inventory, handled cash management, ensured compliance procedures, and delivered strong customer service.

Team Leadership Shift Operations Management Inventory Management Cash Handling & Compliance Scheduling coordination Customer Service Conflict Resolution Retail Training Performance Management

Shift Leader (Delivery)

Domino's Pizza

Jun 2009 - May 2010 (11 months)

Supervised 20+ employees and prepared employee scheduling. Managed inventory ordering and control, maintained cash drawers and handled deposits, and supported food preparation and delivery while assisting customers with orders.

Team Supervision Cash Drawer Management Deposits Food Preparation Customer Order Taking Customer Service

Shift Leader (Pizza Hut)

Pizza Hut

Oct 2008 - May 2009 (7 months)

Supervised 20+ employees and prepared employee scheduling. Conducted inventory ordering and control, maintained cash drawers and handled deposits, assisted with food preparation, and delivered orders in a timely manner.

Team Supervision Cash Drawer Management Deposits Food Preparation Delivery Operations Customer Service

Shift Leader (Fox's)

Fox's Pizza Den

Sep 2007 - Jul 2008 (10 months)

Supervised 10 employees and prepared employee scheduling. Managed inventory ordering and control, maintained cash drawers and handled deposits, and supported food preparation, customer orders, and timely delivery.

Team Supervision Cash Drawer Management Deposits Food Preparation Delivery Operations Customer Service

Security Captain

North Fork Resort

Mar 2007 - Aug 2007 (5 months)

Maintained and patrolled the premises to ensure members' safety and enforced compound safety rules. Supervised and trained six employees, prepared schedules, assisted members daily, and issued tickets for violations including vehicle and RV registration compliance.

Physical Security Employee Training Scheduling Compliance With Vehicle RV Registration

Security Captain

Central Security Bureau L.L.C

Aug 2006 - Feb 2007 (6 months)

Provided security services at numerous sites, securing premises at Christendom College and other locations. Locked up buildings, verified truck driver and worker identification, wrote reports, and ensured safety at Midwesco, Federal Mogul, Interbake Foods, and Rubbermaid.

Site Security Patrol And Lock Up Procedures Safety Compliance

Delivery Driver

Melting Pot

Mar 2004 - Sep 2005 (1 year 6 months)

Answered phones and took orders daily, supporting front desk operations and customer service. Assisted with food preparation and delivered orders in a timely manner while helping manage the cash register.

Customer Service Food Preparation Delivery Operations Front Desk Support Cash Register

Pizza Manager

Papa John's Pizza

Jan 2002 - Jan 2004 (2 years)

Supervised 20+ employees and prepared employee scheduling while managing inventory ordering and control. Maintained cash drawers and handled deposits, and assisted with food preparation and delivery.

Team Management Cash Drawer Management Deposits Food Preparation Delivery Operations Operational Leadership