AJ Rodriguez
@ajrodriguez
Dedicated customer service professional with experience in teamwork and collaboration.
What I'm looking for
I am a highly motivated and detail-oriented individual with a strong background in customer service, teamwork, and collaboration. With over 10 years of experience in Microsoft Word and Outlook, I possess advanced computer skills and a basic knowledge of the internet and various browsers. My previous roles have equipped me with the ability to work well under pressure, multitask, and provide superior value and service to clients.
Throughout my career, I have demonstrated my ability to adapt to new environments and take on various responsibilities, from running front registers to handling cash and receipts. I have also honed my skills in filing, data entry, and creating invoices for clients. My experience in the optometry field has given me a strong understanding of vision insurances, including VSP, Eyemed, MES, and Spectera.
I am a team player who is committed to providing exceptional customer service and exceeding sales goals. I am highly organized, able to work independently or with a team, and possess excellent communication skills. I am confident in my ability to make a valuable contribution to a dynamic work environment focused on promoting business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Water Techniques
Jan 2023 - Present (2 years 5 months)
Provided technical assistance, managed customer accounts, created appointments, and maintained knowledge of customer needs using various software tools.
Optometry Assistant/Optician
Tustin Optometry
Feb 2020 - Jul 2021 (1 year 5 months)
Managed pre-testing, billing, and office organization while ensuring a professional environment and exceeding sales goals.
Optometry Assistant
ForEyes Optical
Jan 2019 - Feb 2020 (1 year 1 month)
Conducted pre-testing for patients, managed billing for vision insurances, and maintained office organization while handling sensitive information.
Receptionist
America’s Best Contacts and Eyeglasses
Nov 2017 - Jan 2019 (1 year 2 months)
Greeted guests, managed phone calls, maintained reception area, and performed clerical duties while processing patient files and insurance.
Server/Front of House
Yang’s Braised Chicken and Rice
Jul 2017 - Nov 2017 (4 months)
Handled register duties, served food, and maintained cleanliness in the restaurant.
Office Manager
Frost Construction
Feb 2017 - Jun 2017 (4 months)
Performed typical office duties including filing, data entry, check writing for invoices, and creating proposals for clients.
Team Member
Jersey Mike’s
Sep 2016 - Feb 2017 (5 months)
Managed register duties and fulfilled food orders while working under pressure in a fast-paced environment.
Crew Member
Wendy’s
Mar 2013 - May 2016 (3 years 2 months)
Responsible for running the front register, handling money, cleaning dishes, taking orders via drive-thru, and food preparation. Maintained composure during busy periods.
Education
Degrees, certifications, and relevant coursework
AJ hasn't added their education
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