RS

Looking for a job

Rajahnique Stevens

@rajahniquestevens

I deliver reliable guest service, reservations, payments, and front-desk operations in hospitality.

What I'm looking for

I'm looking for a customer-focused role where I can use my hospitality, front-desk, payment, reservation, and guest-relations experience to support customers and keep daily operations running smoothly.

I'm currently supporting guest stays at Hilton Garden Inn Hotel, handling check-ins, check-outs, reservations, payment methods, and credit card verification.

Previously, I managed front-desk operations at Candlewood Suites and resolved guest questions while keeping reservations and arrival processes organized.

My background also includes customer service, sales, banking transactions, retail management, data entry, and automotive maintenance. I bring hands-on experience with hospitality, PCI awareness, scheduling, billing, and customer relations.

Experience

Work history, roles, and key accomplishments

HH

Current

Night Auditor

Current

Hilton Garden Inn Hotel

Oct 2021 - Present (4 years 11 months)

Checked guests in and out, answered guest questions, managed online and phone reservations, and verified payment methods.

Guest Service Frontdesk Reservations Payment Processing Customer Service

CS

Front Desk Manager

Candlewood Suites

Managed front desk operations including guest check-in/out, reservations, and payment verification.

Frontdesk Guest Service Reservations Payment Processing Customer Service

DG

Department Manager

Dick's Sporting Goods

Reconciled payments with sales, resolved customer complaints, and used paging systems for assistance.

Payment Reconciliation Customer Service Complaint Resolution

JL

Automotive Technician

Jiffy Lube Team Lucor

Updated company database, collaborated with sales team, and monitored customer satisfaction.

Data Entry Customer Satisfaction Sales Collaboration Database Management

AE

Optician

Americas Best Contacts and Eyeglasses

Evaluated prescriptions and sold optical goods, maintaining records of prescriptions and payments.

Optical Sales Prescription Evaluation Record keeping

CC

Teller

Credit Union Service Center

Processed financial transactions accurately and adhered to bank policies and procedures.

Banking Financial Transactions Policy Compliance

Education

Degrees, certifications, and relevant coursework

BP

Bremo Pharmacy

Pharmacy Technician Certification, Pharmacy

2017 -

Completed the Bremo Pharmacy Preparatory Course Certification for pharmacy technicians.

HS

Henrico County Public Schools

Automotive Certificates, Automotive Technology

2019 -

Completed automotive certificates covering batteries, tires, cooling systems, and basic maintenance.

NO

NOCTI

NOCTI Certification, Business Administrative Services

2015 -

Earned the NOCTI certification in Business Administrative Services.

WS

W!SE

W!SE Financial Literacy Certification, Financial Literacy

2016 -

Earned the W!SE Financial Literacy certification.

HS

Highland Springs High School

High School Diploma, General Studies

2012 - 2016

Earned a High School Diploma from Highland Springs High School from 2012 to 2016.

Tech stack

Software and tools used professionally

Adobe Photoshop

Adobe InDesign

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

60k+ USD

Job categories

Night Auditor Front Desk Manager Customer Service Front Desk Agent Bank Teller Automotive Technician Department Manager Optician

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