Anthony Fadul

Supervise the Hospital Discharge team, coordinating NEMT transportation for hospital discharges, facility-to-facility transfers, and direct admittance across Tennessee. Lead a team of 20+ agents as trip broker, and approve EMS bids, vendor surcharges, and third-party fees while collaborating with hospitals and EMS providers statewide.

Served as Operations Supervisor for the NEMT hospital discharge workflow, overseeing a team of ~20 agents while training new hires and coaching both new and tenured staff. Partnered with Quality Assurance to address call performance and worked with client operations and logistics leadership to implement policy and directive updates that improved service delivery for Tennessee members.

Led daily scheduling and agent support for NEMT transportation operations by resolving scheduling conflicts and correcting scheduling errors. Helped launch discharge transportation BPO workflows (starting May 2024), coordinating billing and transportation scheduling for hospital discharges, facility transfers, and inpatient direct admittance statewide while approving bids and surcharges based on m

Coordinated outbound transportation for insurance members by contacting vendors, rideshare partners, and EMS providers for same-day and urgent appointments. Arranged rides for medical needs including dialysis, prenatal care, wound care, and chemotherapy/radiation while verifying appropriate transportation details and documentation for coverage.

Handled inbound calls and scheduling for medical appointments for insurance members with transportation benefits, including inquiry and conflict resolution. Coordinated appointment scheduling workflows to ensure members received transportation for required medical services.

Provided part-time pet care and supervision for clients, including following diet and medication schedules for animals with medical conditions. Entrusted with client keys and responsible for pet safety, exercise, indoor training, and maintaining security of the client’s home.

Promoted from intake worker to investigator within 1 month and served as lead investigator in Horry County’s largest zone. Conducted forensic interviews for child abuse and neglect cases, managed a high caseload, and coordinated with schools, community programs, treatment centers, law enforcement, family courts, and state/federal agencies throughout investigations.

Assisted visitors and families with commissary deposits and supported victim advocacy by escorting victims to safety areas while awaiting hearings. Coordinated with judges, bail bonds, and correctional officers to build morning court dockets and performed security checks for personnel entering the detention center.

Served as a courtesy clerk/crew member and group division leader by managing shift schedules and assigning coworkers’ daily routines. Coordinated with team members to meet store deadlines while maintaining safety and performance standards communicated by corporate supervisors.

Trained and supervised crew members on daily assignments while leading shift operations. Handled sales and customer service and prepared products, while interacting with customers from diverse backgrounds.

Earned a Master's in Criminal Justice through the online program from 2018 to 2021.

Grade: Cumulative GPA 3.0; 3.5 GPA in required Sociology courses

Completed a Bachelor of Arts in Sociology with a focus on the Criminology track (2012–2016), graduating with High Honors.