Katherine Phillips
@katherinephillips
I am an experienced operations and client services professional specializing in behavioral health support and crisis intervention.
United StatesWhat I'm looking for
I am a versatile, results-driven operations and client services professional with 10+ years of experience spanning operations management, dispatch coordination, behavioral health support, and client services.
I have supervised 70+ delivery drivers, coordinated emergency rescues and reassignments to maintain schedules, and managed high-volume operations with accurate documentation and payment processing.
In behavioral health roles I have mentored adults in recovery, provided trauma-informed care to youth in transitional housing, documented in Cerner EMR, and created recovery tools using Canva; I hold certifications including Certified Peer Recovery Specialist and TCI.
I seek a well-compensated, growth-oriented role where I can deliver empathetic, solutions-focused support, contribute to team training and onboarding, and leverage remote collaboration, crisis response, and logistics management skills to improve client outcomes.
Experience
Work history, roles, and key accomplishments
Youth Care Specialist
Thompson Child & Family Focus
Jun 2025 - Present (2 months)
Provide trauma-informed care to youth in transitional housing and collaborate with DCS and security during crisis interventions to maintain safety and stability.
Program Specialist
Mid-Cumberland Community Action Agency
Jul 2024 - Jan 2025 (6 months)
Processed client applications, provided resource referrals, and promoted programs to increase client access to services.
Peer Recovery Specialist
BayCare Health System
Jan 2023 - Aug 2024 (1 year 7 months)
Mentored adults in recovery from mental health and substance use challenges, developed recovery tools in Canva, and documented care in Cerner EMR to support treatment continuity.
Night Dispatcher
CTS Towing
Jun 2022 - Feb 2023 (8 months)
Managed after-hours emergency calls for Clearwater and Tampa, dispatched services efficiently, maintained logs, and processed payments to ensure service continuity.
Dispatcher
Mitchell's Wrecker Service
Aug 2021 - Nov 2021 (3 months)
Coordinated roadside assistance calls and impound releases, collected payments, and maintained accurate service documentation to streamline field operations.
Lead Coordinator
Gosshall Systems LLC
Apr 2019 - Apr 2021 (2 years)
Supervised 70+ delivery drivers, assigned routes and tracked on-time performance, and coordinated emergency rescues to maintain delivery schedules. Provided HR support including interviews, onboarding, and training to improve staffing continuity.
Waitress
Logan's Roadhouse
Nov 2018 - Apr 2019 (5 months)
Delivered high-volume customer service in a fast-paced restaurant environment, maintaining accuracy and timeliness.
Advanced EMT
First Call Ambulance
Jun 2014 - Feb 2018 (3 years 8 months)
Delivered medical transport and patient care, ensuring safe transfers and adherence to emergency protocols.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Bachelor of Science, Psychology
Pursuing a Bachelor of Science in Psychology (Pre-Counseling), expected September 2025.
VCVolunteer State Community College
Associate Degree, Psychology
Associate Degree in Psychology from Volunteer State Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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