Venishia Odom

I’m an Operations Supervisor / Team Lead with a strong track record of supervising teams, improving operations, and delivering outstanding customer service in fast-paced environments. I’ve led and supported a team of 36 employees while meeting productivity and performance goals.

I coach and train team members to improve performance and customer satisfaction, and I’m known for adapting quickly and building strong teams. In day-to-day operations, I use Microsoft Excel, Workday, and KPI reporting tools to track performance, resolve workflow issues, and keep service moving smoothly.

I also bring a deep commitment to quality and compliance, maintaining HIPAA and PHI standards while handling confidential information. Before operations leadership, I provided customer support in a high-volume call center, accurately documenting customer interactions, and I currently work as a Certified Nursing Assistant, maintaining accurate electronic documentation and delivering compassionate patient care.