At Arkos Health, I supervised a team of 16 remote call center outreach specialists and coached on metrics, workforce operations, and scheduling accuracy. I improved after-call work time by 10% and reduced wasted auxiliary time by 21.35%.
As a Healthcare Outreach Specialist at Arkos Health, I facilitated transitional care management for members after discharge, with outreach within 48 hours that reduced readmission rates by 40%. I also administered health risk assessments and scheduled preventive screenings to address HEDIS and STAR quality gaps.
At Cogeco Breezeline, I trained groups of 10–15 new hires through onboarding and nesting, and coached new hires through shadowing and call monitoring. Earlier, I worked as an Emergency Department Scribe at Scribe America, recording patient information in MEDITECH and monitoring test results.
