Tiffany Blackman

Supervise hotline and victim assistance staff, manage scheduling and quality of responses across calls, chats and texts, and update protocols and referral procedures to improve service delivery and grant reporting.

Supervised case managers and ensured quality supportive services, led intake and assessments, provided crisis intervention and court advocacy, and prepared reports and outreach for victims of crime.

Developed and monitored service plans for children and families, conducted home and court visits, coordinated integrated services, and tracked outcomes to advance safety and permanency.

Provided evidence-informed crisis intervention, brief counseling, suicide prevention, and referrals via phone, text, and chat while meeting KPI goals and documenting interactions accurately.

Managed a team of case managers, ensured timely documentation and contract compliance, conducted assessments and home visits, and coordinated community referrals for clients living with HIV/AIDS.

Delivered 1:1 ABA therapy, trained therapists on behavioral strategies, conducted data collection and implemented communication and discrete trial programs for individuals with autism.

Provided clinical oversight and crisis management for intensive in-home consumers, designed client-specific interventions, coordinated transitions, and reported clinical incidents to leadership.

Provided clinical services and behavior interventions for children in TDT, developed individualized service plans, coordinated with schools and families, and managed crisis responses during the school day.

Implemented individualized service plans, provided counseling and community referrals, coordinated care and discharge planning, and maintained compliance with licensing and Medicaid documentation standards.

Supported a safe hospital environment for patients at risk of self-harm, contributed to staff retention and morale initiatives, and assisted with patient safety procedures.

Managed daily administrative operations for the ER team, supervised staff, handled billing/coding tasks, and coordinated schedules and performance reviews.

Assisted general manager in launching a new resort, managed recruiting, training, scheduling and performance appraisals, and organized operations and staff meetings.

Managed guest interactions, styling, inventory control, scheduling and recruiting to support store operations and sales goals.

Took orders, served food and beverages, resolved customer complaints, and ensured guest satisfaction during events.

Led shift operations including hiring, scheduling, food preparation, order fulfillment and training to maintain service standards and productivity.

Handled phone calls, mail distribution, filing and office organization to support administrative operations.

Enrolled in a Master's degree program in Cyber Security at Northcentral University, focusing on advanced cybersecurity concepts and practices.

Completed a Bachelor's degree in Psychology with coursework and experience relevant to behavioral health and social services.