Stacy Banks

Delivered personalized service to visitors, resolving questions and travel-planning needs through research and recommendations. Managed multiple requests and coordinated inventory, reporting, and facility presentation.

Directed day-to-day operations for a startup delivery service, including customer communication, scheduling, logistics, and financial accountability. Resolved service issues through independent judgment and rapid problem solving.

Managed customer inquiries involving pricing, scheduling, contracts, and issue resolution. Coordinated scheduling and dispatch, maintained documentation, and researched customer concerns.

Handled high-volume inbound customer interactions involving billing, account maintenance, technical support, and retention. Researched accounts across multiple systems and resolved escalations.

Partnered with organizations on contact center performance, customer experience, and process improvement. Identified operational gaps and developed solutions to improve efficiency and service quality.

Directed daily contact center operations, supervising 50+ direct reports and supporting up to 80+ employees during peak periods. Recruited, trained, and mentored employees while managing performance and quality assurance.

Provided compassionate patient care while maintaining confidentiality, accurate documentation, and effective communication with patients and healthcare teams.

In progress: CRM Fundamentals, Customer Relationship Management, Case Management, Salesforce Navigation, and Customer Experience.