Open to opportunities

Anthonia umoh

@anthoniaumoh

Message

I resolve customer inquiries, manage front-office operations, and build positive guest experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or front-office role where I can resolve customer needs, manage communications and schedules, and contribute to a positive customer experience.

I've supported customer and guest experiences at Miala Media and Marketing, Oma Lounge Kitchen and Bar, Bencap Lounge and Restaurant, and UG Communications. I handle customer inquiries, complaints, orders, calls, records, appointments, and follow-ups to help customers return.

I'm an organized customer service and reception professional who works well in teams, manages busy schedules, and communicates promptly with staff and customers. My experience includes front-desk administration, cash handling, office coordination, CRM tools, and customer support across email, chat, phone, and ticketing systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Miala Media and Marketing

Jan 2025 - Present (1 year 7 months)

Served as the primary point of contact for guests, resolving customer complaints and improving satisfaction. Managed customer orders, records, and inquiries, and handled business deals and follow-ups.

Customer Support CRM Tools Conflict Resolution Multitasking Scheduling Record keeping

Current

Volunteer Waitress

Current

Oma Lounge Kitchen and Bar

Jan 2025 - Present (1 year 7 months)

Welcomed guests, took orders, attended to needs, managed payments, and suggested products.

Customer Service Point of Sale Product Knowledge

Cashier and Receptionist

Bencap Lounge and Restaurant

Jan 2023 - Jan 2025 (2 years)

Welcomed visitors, managed security and telecommunications, handled queries, and maintained office operations including inventory and event coordination.

Receptionist Duties Customer Service Office Management Record keeping