BUBarakhat User
@barakhatuser
I am a hospitality professional driving guest satisfaction and operational excellence.
NigeriaWhat I'm looking for
I am a versatile, detail-oriented hospitality professional with extensive experience in guest relations, front desk and food & beverage operations. I consistently leverage CRM platforms and Micros to improve response time by 25% and increase guest retention by 59% through personalized service and accurate billing.
I lead and train teams to uphold high service standards and streamline operations, having supervised restaurant staff and supported multi-department workflows. I hold recent certifications in customer service and bar essentials, and I am pursuing a Bachelor of Accounting and the ICAN Chartered Accountant program to strengthen my operational and financial acumen.
Experience
Work history, roles, and key accomplishments
RHCustomer Service Representative
Radisson Blu Anchorage Hotel
Jul 2021 - Jul 2025 (4 years)
Resolved guest inquiries and managed reservations, improving response time by 25% and increasing guest retention by 59% through personalized CRM-driven service. Ensured billing accuracy using Micros and supported concierge operations.
Restaurant Supervisor
Nandas Hotel Limited
Jan 2020 - Jan 2021 (1 year)
Supervised daily restaurant operations and a team of 10+, onboarding and training staff to reduce service delays by 25% and improve guest satisfaction. Supported menu development and inventory control to optimize costs.
Customer Support Associate
Citizens Suites and Hotel
Jan 2018 - Jan 2020 (2 years)
Addressed guest concerns and collaborated cross-departmentally, contributing to higher satisfaction scores and retention. Streamlined digital scheduling to reduce average check-in wait times by 13%.
Receptionist
Sagamu Palace Hotel
Jan 2017 - Jan 2018 (1 year)
Managed front desk duties for 50+ daily guests including check-ins, check-outs, and reservations, enhancing guest service efficiency. Provided concierge support and improved administrative workflows.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Accounting, Accounting
Pursuing a Bachelor of Accounting at the National Open University of Nigeria (in progress).
INInstitute of Chartered Accountants of Nigeria
Chartered Accountant Program, Accounting
Enrolled in the Chartered Accountant Program at the Institute of Chartered Accountants of Nigeria (ongoing).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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