Njoku Uchenna
@njokuuchenna
I am a customer relations professional skilled in front desk service.
NigeriaWhat I'm looking for
I am a goal-oriented customer relations and hospitality professional with a B.Sc. in Business Administration (Second Class Honours). I have managed front-desk teams and customer service operations across hotels and real-estate settings, delivering strong communication and service improvements.
I work well under pressure, take personal accountability, and bring proven skills in administration, Microsoft Office, and team leadership. I am intuitive, proactive, and eager to apply my experience to improve guest and client satisfaction.
Experience
Work history, roles, and key accomplishments
Front Desk Supervisor
De Lankaster Hotel
Supervised front-desk staff and daily check-in/check-out operations, ensuring efficient guest service and accurate recordkeeping.
Front Desk Officer
Orchid Hotel
Handled guest arrivals, reservations and customer inquiries at the hotel front desk while maintaining professional service and accurate records.
Personal Assistant
Diya, Fatimilehin & Co
Provided administrative and client-liaison support for a Lagos real estate firm, managing schedules, correspondence, and documentation.
Customer Service Manager
The Muse Residence by LVG Lifestyle
Oversaw customer service operations at a residential property, managing guest relations and resolving service inquiries.
Front Desk Supervisor
Pelican Intercontinental Hotel
Managed front-desk activities and guest interactions, coordinated reservations and resolved customer inquiries to maintain service standards.
Education
Degrees, certifications, and relevant coursework
IUImo State University
Bachelor of Science, Business Administration
Grade: Second Class Honours
Earned a Bachelor of Science in Business Administration from Imo State University, Owerri, graduating with Second Class Honours.
Oghenovo Memorial International College
Senior Secondary School Certificate, Secondary Education
Completed the Senior Secondary School Certificate (SSCE) at Oghenovo Memorial International College in Lagos.
Amena Model Nursery & Primary School
First School Leaving Certificate, Primary Education
Obtained the First School Leaving Certificate (FSLC) from Amena Model Nursery & Primary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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