Victoria Ugwoke

Delivered outstanding customer service, maintaining high customer satisfaction and retention. Engaged with customers and prospects to identify needs and recommend products or services, escalating issues to appropriate departments for timely resolution and follow-up. Managed the organization’s social media accounts, addressing customer inquiries and feedback.

Collaborated with colleagues to promptly address guest needs and requests, promoting menu items and specials to convert walk-in guests into repeat customers. Maintained accurate guest reservation logs and seating arrangements. Assisted in creating a welcoming atmosphere by greeting guests warmly and coordinating with staff for efficient service.

Conducted in-depth research and produced news content on various topics, demonstrating strong communication and analytical skills. Collected and verified information from diverse sources to create cohesive stories for broadcast, assisting in planning news schedules across multiple segments. Performed field reporting at major events to gather interviews and enhance audience engagement.

Pursued a Bachelor of Arts in Mass Communication, gaining comprehensive knowledge in media studies, journalism, and communication theories. Developed strong analytical and reporting skills.

Completed secondary education, acquiring foundational knowledge across various academic disciplines. Engaged in general studies to prepare for higher education.