Open to opportunities

Victoria Ugwoke

@victoriaugwoke

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Diligent customer service professional with a passion for client satisfaction.

Nigeria

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a dedicated Customer Service Professional with a strong commitment to delivering high-quality support to customers. My experience has equipped me with the skills necessary to enhance customer satisfaction and loyalty through clear communication, active listening, and effective problem-solving. I thrive in fast-paced environments, where I can manage client relationships and resolve conflicts while meeting performance targets.

Throughout my career, I have demonstrated my ability to engage with customers, identify their needs, and recommend appropriate products or services. My previous roles, including Customer Service Representative at Stand By Me K and K Lounge and Hostess at Sogodom Restaurant, have honed my teamwork and multitasking abilities. I am passionate about service excellence and continuously strive to achieve business objectives while fostering a positive customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Stand By Me K and K Lounge

Sep 2019 - Feb 2020 (5 months)

Delivered outstanding customer service, maintaining high customer satisfaction and retention. Engaged with customers and prospects to identify needs and recommend products or services, escalating issues to appropriate departments for timely resolution and follow-up. Managed the organization’s social media accounts, addressing customer inquiries and feedback.

Customer Service Customer Relationship Management Communication Problem Solving Social Media Management Customer Retention

Hostess

Sogodom Restaurant

Mar 2019 - May 2019 (2 months)

Collaborated with colleagues to promptly address guest needs and requests, promoting menu items and specials to convert walk-in guests into repeat customers. Maintained accurate guest reservation logs and seating arrangements. Assisted in creating a welcoming atmosphere by greeting guests warmly and coordinating with staff for efficient service.

Guest Service Customer Engagement Menu Promotion Team Collaboration Hospitality

News Reporter Intern

Munhri International Television (MITV/Star FM)

Aug 2017 - Oct 2017 (2 months)

Conducted in-depth research and produced news content on various topics, demonstrating strong communication and analytical skills. Collected and verified information from diverse sources to create cohesive stories for broadcast, assisting in planning news schedules across multiple segments. Performed field reporting at major events to gather interviews and enhance audience engagement.

News Reporting Research Content Production Communication Analytical Skills Field Reporting Interviewing

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Arts, Mass Communication

Pursued a Bachelor of Arts in Mass Communication, gaining comprehensive knowledge in media studies, journalism, and communication theories. Developed strong analytical and reporting skills.

Gbolahan High School

High School Diploma, General Studies

Completed secondary education, acquiring foundational knowledge across various academic disciplines. Engaged in general studies to prepare for higher education.