Oguntuyi Oluwanifemi
@oguntuyioluwanifemi
Customer-oriented hospitality professional delivering exceptional service and operational support.
NigeriaWhat I'm looking for
I am a dedicated, customer-oriented hospitality professional with hands-on experience across restaurants, hotels, and corporate customer service environments.
I have consistently provided front-line support—managing client accounts, resolving complaints, and promoting services to build customer loyalty and improve response times.
My background includes food and beverage service, billing and transactions, upselling, and maintaining hygiene and operational efficiency during peak hours.
I thrive in fast-paced team settings, value clear communication and time management, and am seeking opportunities to contribute to organizational growth through excellent service delivery and operational support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alerzo Company
Jan 2025 - Present (9 months)
Provide front-line customer support, resolving inquiries and complaints to maintain high satisfaction and manage client accounts while collaborating with teams to streamline response times.
Waitress
Tamberma Restaurant
Jan 2024 - Dec 2024 (11 months)
Delivered prompt, accurate table service and handled complaints and special requests professionally, contributing to increased daily sales through upselling and maintaining dining area standards.
Waitress
Capital Inn Hotel
Jan 2022 - Dec 2022 (11 months)
Welcomed guests and supported kitchen and service staff during peak periods, handled billing transactions accurately, and built guest relationships to encourage repeat visits.
Waitress
Tamberma Restaurant
Jan 2021 - Dec 2021 (11 months)
Served customers according to hospitality standards, assisted with menu explanations, and ensured hygiene and safety compliance to enhance guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Federal School of Statistics, Ibadan
National Diploma, Computer Science
2022 -
Enrolled in a National Diploma program in Computer Science, coursework in progress since 2022.
Leo Community High School, Apata, Ibadan
Senior Secondary Certificate Examination, General Secondary Education
2015 - 2019
Completed Senior Secondary Certificate Education with studies from 2015 to 2019.
Noble Nursery & Primary School, Apata, Ibadan
First School Leaving Certificate, Primary Education
2009 - 2015
Completed primary education and obtained the First School Leaving Certificate in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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